Books by Barrie G. (University of Manchester Dale

* Provides students and managers with a complete overview of all the business. * Improvement techniques presently used internationally. * Based on widespread research involving the collaboration of 18 organisations on 31 manufacturing sites in the UK, US and Europe.

* Written by a leading European academic expert and a practising industrialist. * Provides an up--to--date guide to the central issues of TQM through theory, practice, and empirical research. * Standalone chapters provide a flexible structure. .