Books by Bernard Froman

Utilizes advanced concepts, guidelines and requirements from the latest ISO 9000 and 10000 series of standards, as well as other models, including TQM (Total Quality Managment). The text shows how to define a policy and explain it clearly. It offers procedures for developing a quality manual, to be used by personnel performing quality-related funct

Utilizing advanced concepts, guidelines and requirements from the ISO 9000 and 10000 series of standards, as well as other models, including TQM (Total Quality Managment), this text offers procedures for developing a quality manual, to be used by personnel performing quality-related functions and for external auditors and customers.