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Adapted from the song Loely Day, this book follows the story of a brother and sister who always find a way to make each other smile, no matter the challenges the day may bring.
In a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels.
The Conflict and Communication Activity Book offers 30 ready-to-use exercises trainers can use to help workshop participants communicate more effectively and create positive outcomes from conflict situations.
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