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Examines how librarians can use new and innovative methods to design and deliver traditional reference services in a range of settings. Also including case studies, this book is a useful professional resource for public, academic, and special librarians, especially those providing reference services.
Authoritative yet accessible, this work will enable readers to better grasp how sails, keels and hulls work together to keep sailboats moving--and will sharpen their skills with a more subtle and thorough appreciation of why various boat design features are present and why certain tactics work in certain situations.
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