Books by Charles Protzman

An introduction to three types of interactive media - computer conferencing, audiographics and video conferencing - which explains how each type can be used in the open learning environment. It describes attributes and limitations, analyzing appropriate applications through case studies.

There are many departments within a hospital that support the primary function of caregiving and each can benefit from implementing Lean methodologies. This book provides a functional understanding of Lean processes and quality improvement techniques in nutritional services, inpatient floors, pharmacy, and radiology. Identifying powerful Lean solutions specific to the needs of ancillary hospital services, it provides examples, case studies, and lessons learned from successful Lean deployments in radiology, pharmacy, and nutritional services.

Lean principles can help medical laboratories drive up efficiencies and quality without increasing costs or compromising quality. This book provides a functional understanding of Lean laboratory processes and quality improvement techniques. The first section provides an overview of Lean concepts, tools, methodologies, and applications. The second section focuses on the application of Lean in the laboratory environment. Presenting numerous examples, stories, case studies, and lessons learned, it introduces actionable blueprints that readers can duplicate or modify for use in their own institutions.