Books by Cyrus M. Gonda

Expert advice on every aspect of grooming. Learn secrets of style for both indian and western corporate attire. This book effectively shows you how to put your best foot forward and dress for success at every occasion. From formal fashion,power dressing, accessory matching, colour co-ordination to hair and grooming

Let's be honest. All of us has always been curious about the life of an airhostess. Women have wanted to be in their shoes, and men have wanted to be, well, in their arms. The industry has always been associated with glamour. So we take a beautiful lady who is patient, efficient, knows what to do in an emergency,has fluent communication skills and a knowledge of understanding and handling people all the time - dress her up in an immaculate uniform and there you have a potential airhostess. What is it like to have a high flying career, staying in deluxe hotel rooms, meeting new people each day from students to celebrities ? Enter the world of Priety Singh, Air Hostess Extraordinary. You will share the exciting experiences that she and her fellow cabin crew members face day in and day out. You will live the life they lead and share the bonding they forge with each other. You will be exposed to the innermost secrets of this glamourous profession as Priety records all her varied experiences and learning. Read about airline parties, boyfriend problems, house hunting pub visits and all that makes the world of an airhostess the exciting world it is - a roller coaster ride of ups, downs and round abouts.

Organisations today perform hundreds of activities, but of these hundreds of activities, there is only one activity that generates revenue and that is the activity of SELLING. Learn from India's top sales trainers how to be SUPER at selling. Covering every aspect of sales, with checklists that provide you with a formula, so that every sales call leads to SUCCESS. The SUPER SALESPERSON^S SKILL SET on which this book is based is a branded, systematic and scientific tool developed by the authors to boost sales. Thousands of salespersons from across industries such as finance, pharmaceuticals, telecom, retail, hospitality, insurance, FMCG, automobile, media, etc have benefitted by undergoing this well researched, successfully tried and tested method.

Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today's environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.