Books by David Clifford

A quick guide to better IT Service ManagementMany organisations rely on a mishmash of different technologies and ad hoc working practices to deliver products and services. This makes it very difficult to make changes, measure effectiveness and improve service levels.Better for you, better for your customersEmploying a structured IT Service Management system will enable your organisation to identify how to improve the service you deliver to your customers. The international standard for IT Service management is ISO/IEC 20000. Achieving compliance with this standard brings real operational benefits and shows new and potential customers that your organisation is efficient, reliable and trustworthy.The ISO/IEC 20000 standardThis pocket guide is a handy reference to the key information on ISO/IEC 20000. It features an overview of the purpose of the standard and shows how to use it. It explains qualification programmes, certification schemes and the interrelationship of ISO20000 with other standards, such as ISO27001. The overall emphasis of the guide is on ISO20000's customer-driven approach to ensure your IT service management processes align with the needs of your business.Specific benefits of ISO/IEC 20000Improve supplier relationships and establish a stronger supply chain capable of delivering on your commitments.Develop better employee coordination, and foster team spirit leading to more efficient and effective service delivery.Demonstrate the quality and reliability of your service management capability to existing and potential customers.Win new business with customer-focused organisations that make ISO/ IEC 20000 certification a requirement when awarding contracts.Ensure your IT service management processes align with the needs of your business and ultimately grow your business by improving your bottom line.This pocket guide introduces the ISO/IEC 20000 standard and explains what your organisation needs to do to achieve compliance.Make your IT service management work for your business with ISO20000

Shipwrecked on an uncharted island by a violent storm and abandoned by her friends could have meant profound loneliness for Tatara had it not been for a chance encounter with an alien visitor from the stars named John Wells. Gamma Station is a romantic tale about a man and woman who are drawn to a space station orbiting high above a planet in the far reaches of the galaxy where their association with one another soon evolves into true love. When she returns to the home of her family for a brief visit, denunciation as a heretic by the hierarchy thrusts Tatara into captivity and even threatens her life. With the power of modern science at his command, no lack of determination prevents John from using every means at his disposal to rescue the woman who is everything to him. Now a fugitive in her own country, Tatara escapes with John to find a new life among the distant stars.