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This second edition features an overall updating of content, statistics, and references, especially in the sections on technology. New real-world cases provide opportunities for readers to apply principles covered in the book in developing organizational solutions.
Offers various examples, redesigned documents, and effective technology, such as Write Experience and CourseMate interactive online teaching and learning solution, to support the learning and teaching processes. This title also offers coverage of the business communication concepts important for business success.
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