Books by Dipankar Das

I will clutch for the nature, Here, my heart spoke for the divine, And pray . . . That each soul seeks to be grown, one for everyone!

Poetic thoughts are perceptions of mind of the poet who takes up the feeling, live to it and the world around him finds a whole host of reasons to be in awe for the good.This piece of creative work was devoted to my father, Sri. Purnesh Ranjan Das who was a source of immense strength to me and who showed that every step in the purpose of life was a challenge, to breathe it beautifully and to discover the world around us in the best of the way...

CRACKING THE CSAT CODE offers the BPO industry a solution to not only hold its ground, but grow again by delivering exceptionally good customer experience. It takes the reader through the range of BPO processes and how each step can be imbues with concern for the needs of the customer.