Books by Ferdinand Fournies

Covers various developments in business innovation and customer relations. This book shows actions that will raise the odds of customers' doing the 'buying things' - and placing the order. It includes practical strategies for getting good results from various sales situation.

Covers developments in business innovation and customer relations. This title addresses business challenges of the global market. It features such new workplace issues as outsourcing and temp workers, flextime, and telecommuting.

The ultimate source of on-the-job coaching tips--now expanded to cover the latest workplace trends.