Books by Gay Gordon-Byrne

Explaining how to avoid common vendor traps, this book will help readers better control the negotiation of IT products and services and, ultimately, better manage the lifecycle of those purchases. Illustrating the types of problems typically experienced during product use, the book describes how to better control the useful life of your equipment, and supplies tips on how to avoid excessive charges from predatory vendors. The book concludes by delving into issues of product end of life.