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This book introduces the 10 foundational principles behind the Shingo Model and teaches how these principles can influence enterprise excellence in organizations. It introduces Shingo Guiding Principles on which to anchor your current initiatives and to fill the gaps in your efforts towards ideal results and enterprise excellence.
After introducing the principles of lean, this work discusses how to implement them in the IT environment. It details the measures that can be used to define a world class IT system and explains how components of an integrated IT system can be structured in accordance with lean.
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