We a good story
Quick delivery in the UK

Books by J. Lynch

Filter
Filter
Sort bySort Popular
  • by J. Lynch
    £93.99

    This new book focusses upon customer care in relation to Human Resource Management issues and strategic planning. It addresses the objective of customer loyalty and retention in relation to business success and shows how this can integrate a company's strategy with regard to Marketing, Human Resource Management, Quality and Management of Change.

  • - Selected Essays
    by J. Lynch
    £93.99

    This book focuses on a key period in Latin American history, the transition from colonial status, via the revolutions for independence, to national organization.

  • - A Revolutionary Approach
    by J. Lynch
    £134.99

    This book breaks new ground on customer care. Critical time care factors for industries as diverse as banks, airlines, hotels, supermarkets, are defined together with many tips on how to steal a march on competitors by this revolutionary and practical approach to customer care.

Join thousands of book lovers

Sign up to our newsletter and receive discounts and inspiration for your next reading experience.