Books by Jaquie Scammell

21 key habits service leaders can adopt to improve effectiveness and strengthen the relationships with the people they serve.Service leaders know how to deliver great results, but they are often so focused on systems and speed that they've forgotten service still is, and always will be, about building long-lasting relationships – with their teams and their customers.Based on practices that have been used to improve thousands of people's relationships at work and with their customers, these habits will enhance overall team performance and allow leaders to concentrate on achieving incredible results. Think Atomic Habits for customer service professionals.