Books by Joerg Thomas Dickersbach

This book focusses on the after sales business and presents the Service Parts Planning (SPP) solution which was developed by SAP in a joint effort with Caterpillar and Ford in order to address the specific planning problems of service parts.

Here, in its third edition, is an overview of SCM processes that explains how to implement them in a company. The author has years of experience in such projects and aims to provide readers with the necessary know-how for a successful implementation project.