Books by John Mertic

In the crowded field of customer relationship management (CRM) systems, SugarCRM stands outnot only for its modular design, but also for the ease with which you can develop, customize, and extend your CRM applications. This concise book provides a thorough overview of the development tools and APIs available in SugarCRM 6.2, showing both developers and nondevelopers alike how to use them to build a sample application step-by-step.You'll learn how to bend and twist SugarCRMs extensible MVC framework to create custom applications, including solutions for automating your business that go beyond traditional CRMs.Learn how SugarCRM modules interact with one another through data relationshipsBuild your CRM application with SugarCRMs GUI developer toolswithout touching codeUse built-in design templates with Module Builder to design new CRM modulesCustomize modules with the Studio tool to add new fields or additional relationships between modulesAutomate common and tedious tasks within your application, using custom PHP code with SugarCRM's powerful APIIntegrate external applications into your CRM solution through SugarCRM's web services API