Books by Kalim Khan

Organisations today perform hundreds of activities, but of these hundreds of activities, there is only one activity that generates revenue and that is the activity of SELLING. Learn from India's top sales trainers how to be SUPER at selling. Covering every aspect of sales, with checklists that provide you with a formula, so that every sales call leads to SUCCESS. The SUPER SALESPERSON^S SKILL SET on which this book is based is a branded, systematic and scientific tool developed by the authors to boost sales. Thousands of salespersons from across industries such as finance, pharmaceuticals, telecom, retail, hospitality, insurance, FMCG, automobile, media, etc have benefitted by undergoing this well researched, successfully tried and tested method.

Positive and healthy customer service experiences will be the life blood of corporate growth and success today. It does not depend which industry you are part of, the elements of customer service are transferable across industries. Besides providing people service at some level, we are ourselves customers in our daily lives of various products and services and need to know what are the best service levels provided globally to enable our service providers to raise the bar of service standards. In today's environment, where products are becoming increasingly similar, customer service is no longer a luxury, but the need of the hour. Taking the reader into wonderfully narrated story filled with examples, the authors deliver a great message and learning experience for any organization large or small, as to how to deliver world class service, retain customers and develop brand loyalty.