Books by Ken (KPL Associates) Langdon

The sales function is the front-line of any business. Keeping up with the latest sales techniques is essential, as well as ensuring you have a motivated, incentivised and focused sales team well-versed in the basics of selling, from identifying new prospects and getting repeat business to closing the deal.

Covers the key areas of return on investment, from cost benefit analysis and risk analysis to accounting techniques and the balanced scorecard. This title features examples and lessons from some of the world's most successful businesses, including oil and telecommunications giants, and ideas from the smartest thinkers.

Simple strategies for measuring a company's financial health Understand the bottom line and make sound financial decisions Whether you're a manager seeking to prepare a financial report, or an investor hoping to analyse one, unless you're financially savvy the figures and footnotes involved can be intimidating and tedious.

It is a fact of business life that most managers are promoted into their first management job with hardly any training. And if they get promoted again, guess what? The same thing happens again. Managers are basically expected to work out how to do a new job by reacting to the pressures the role puts on them.