Books by Leslie Willcocks

Examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools. Using case studies, this newest, detailed research finds that RPA adoptions are accelerating, maturing, & scaling in global enterprise. It covers multiple industries, applications, and shared services.

Survey and study background In an effort to gain some answers on the 1ST capital investment (project selection) decision criteria used in practice, a survey was undertaken in 1990 of 80 American, British, Australian and New Zealand companies.

Part of the "'Computer Weekly' Professional Series", this book focuses on the evaluation issue in IT and how IT evaluation can proceed across the life-cycle of any IT investment and be linked positively to improving business performance.