Books by Mark Graham Brown

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U

The Malcolm Baldrige National Quality Award is the highest level of national recognition for performance excellence that a U.S. organization can receive. An organization must have a role-model organizational management system that ensures continuous improvement in the delivery of products and/or services, demonstrates efficient and effective operations, and provides a way of engaging and responding to stakeholders. From understanding the scoring system to preparing for a site visit, this book covers all stages in the process. It offers detailed explanations of each examination item and the seven major categories. This edition reflects new criteria, which address education and healthcare.

Improve the "Health" of Your Organization by Using the Right Metrics! The vast majority of companies use some form of balanced scorecard to measure performance measu, yet recent research suggests that most scorecards are based on singular, unsophisticated measurements, providing flawed data on the state of the organization. "Beyond the Balanced Scorecard: Improving Business Intelligence with Analytics," by Mark Graham Brown, provides managers with the right metrics for evaluating important aspects of performance that are not accurately tracked by most companies and government organizations. Leaders will learn how to objectively measure: Relationships with Customers Employee Satisfaction External Business Environment Supplier/Vendor performance Strategy and Financials This book will show you how to construct a performance index, as well as provide you with example metrics of various aspects of performance that are difficult to measure.

Learn the secrets to using analytics to grow your business Analytics continues to trend as one of the hottest topics in the business community today.

Integrating the "balancing scorecard" concept with a Baldrige approach, this text explains how to evaluate the current approach to measurement, pinpoint incorrect performance measurements, select the right financial metrics, and more.

Selected As One of "The Year's Best Reference and Reading Material", Industrial Engineer Magazine, December 2004If you seek to produce measurable results in your organization, this book is for you