Books by Martin Manser

If you want to be the best, you have to have the right skillset. From managing and motivating people and teams to performance management and appraisals, THE ULTIMATE MANAGEMENT BOOK is a dynamic collection of tools, techniques, and strategies for success. Discover the main themes, key ideas and tools you need and bring it all together with practical exercises.This is your complete course in modern management. ABOUT THE SERIESULTIMATE books are for managers, leaders, and business executives who want to succeed at work. From marketing and sales to management and finance, each title gives comprehensive coverage of the essential business skills you need to get ahead in your career. Written in straightforward English, each book is designed to help you quickly master the subject, with fun quizzes embedded so that you can check how you're doing.

The ability to communicate clearly in business situations is crucial to anyone who wants to advance their career. Written by Martin Manser, a leading experts on business communication, this book quickly teaches you the insider secrets you need to know to in order to be understood. The highly motivational 'in a week' structure of the book provides seven straightforward chapters explaining the key points, and at the end there are optional questions to ensure you have taken it all in. There are also cartoons and diagrams throughout, to help make this book a more enjoyable and effective learning experience. So what are you waiting for? Let this book put you on the fast track to success!

Managing yourself just got easierOne of the most important aspects of being a manager is being able to manage yourself and the first step to doing this effectively is becoming aware of yourself and evaluating your strengths and weaknesses. In Managing Yourself In A Week you will learn about good time management and organization skills including planning and setting priorities, dealing with time wasters, and practical steps on maintaining a diary and to-do lists. You will explore techniques such as managing your mind and learn about the power of positive thinking in developing strategies and making good decisions. You will learn about managing emotions, increasing confidence, dealing with nerves, motivating yourself and building strong relationships by applying good listening skills. The final chapter, on managing stress, looks at what produces stress in you and discusses ways of dealing with its consequences. Managing Yourself in a Week gives handy guidelines that will enable you to take a grip on yourself and re-evaluate your way of working and your priorities in life. It is a quick and reliable guide to the basics of self-management in the world of work.Over this week-long course you will cover:- Sunday: Know yourself well- Monday: Manage your focus clearly- Tuesday: Manage your time effectively- Wednesday: Manage your mind decisively- Thursday: Manage your emotions carefully - Friday: Manage your relationships successfully- Saturday: Manage stress thoroughly

Difficult conversations just got easierHow do you deal professionally with a colleague whose work is seriously below standard? A supplier who is always late? Saying 'no' graciously? Giving someone bad news? Many of us have been on the receiving end of business conversations that have been badly handled, poorly timed or scarcely prepared for by the person we're talking to. This practical book offers help to new and aspiring managers in a variety of business situations, such as delivering bad news in an appraisal, and how to work with a range of colleagues who may be lazy, negative orincompetent.Whether you choose to read it in a week or in a single sitting, Difficult Conversations In A Week is your fastest route to success:- Sunday: Why are some conversations difficult? We may tend to avoid difficult conversations: how else can you deal with them? - Monday: Manage your emotions Distinguish the facts of an incident and how colleagues feel about it and their sense of identity.- Tuesday: Prepare well The venue, atmosphere and timing of a difficult conversation are all important. It is essential that you prepare well, especially your opening words and the direction that you want the conversation to go in, including alternative ways to resolve the issue.- Wednesday: Listen carefully As you listen, you discover more about your colleague's background and motivation. You also need to learn how to ask incisive questions that get to the root of an issue.- Thursday: Treat colleagues with respect In a difficult conversation, you need to affirm your colleague and continue to listen until they feel heard. You will explain your point of view politely, yet firmly, being neither passive nor aggressive in tone.- Friday: Seek change Involve colleagues in a conversation; learn how to deal with certain kinds of colleagues, for example, those who are lazy, aggressive or shy.- Saturday: Build trusting relationships Work hard to develop strong working relationships, so that when you have to have a difficult conversation, you will be better placed to do sobecause you will know the person better.

The Penguin Writer's Manual is the essential companion for anyone who wants to master the art of writing good English. Whether you're composing an essay, sending a business letter or an email to a colleague, or firing off an angry letter to a newspaper, this guide will help you to brush up you communication skills and write correct and confident English.