Books by Mick Marchington

Providing all the research, models and theory needed for an HR masters degree and the examples and context necessary to excel as an HR professional.

In this book, the authors relate Total Quality Management (TQM) to the broader organisation and environment in the context in which TQM is located, bringing in consideration of organisational culture and structure, of employee relations and the balance of power between management and employees and the role of Human Resource Management.