Books by Norma M. Riccucci

Explores high-level career executives who make positive contributions to Americans' quality of life. This title profiles six "unsung heroes", the people behind the scenes of some of the most successful programs in American government, and identifies the tools, skills, and strategies that make them effective leaders.

She investigates the significant role of these workers in the implementation of welfare reform, the role of public management in changing the system of welfare under the reform law, and management's impact on results - in this case ensuring the delivery of welfare benefits and services to eligible clients.