Books by Peter Venison

If you found an unsigned lottery ticket, what would you do if it turned out to be worth millions? Hand it in or claim the prize? Follow the twisting path of Maggie and Greg when faced with this dilemma. Who are the winners and who are the real losers? What is the price of honesty and does winning bring happiness? Can you do more good in the world if you are rich or poor? Find out in this intriguing tale of an ordinary family.

Peter Venison's best-selling book 100 Tips for Hoteliers offered advice on how to manage. In this follow-up publication, Venison looks at the hotel business from the guest's point of view and suggests that his is the only way to analyse success or failure in the hospitality industry. He explains that guest satisfaction is not the opposite of guest dissatisfaction: it is so much more. Venison draws on his extensive world travel to over 100 countries, to cite myriad examples of how not to please your guests. Every hotel manager, hotel student, and hospitality lecturer, could benefit from reading this little book, and every hotel guest could benefit from them having done so.