Books by Raphinos A Chabaya

Higher education has direct bearing on society for its growth and socio-economic and political development. However, the proliferation of HE institutions, though a proud phase in the economic regeneration of the world, brought in its trail innumerable traits and accountability challenges. The need for ensuring high caliber of educational service is more imminent now than never before since quality of HE falls short of attaining the global-level excellence. Diminishing funding in HE from the governments caused the mushrooming of private institutions across the globe and society bear the brunt of the poor quality service yet they deserve the best. Therefore, quality has become a competitive weapon for the institutions to serve and attract their primary customers (students). This book, a timely contribution to the debate on quality in HE, seeks to help institutions of higher learning provide quality service to their clients. Though quality is contextual, this book has been written to an international audience, making use of research information from across the globe in order to widen the options for quality in HE.

The information market is booming. During the past two decades, information technology has advanced at an overwhelming pace. Since the mid-1990s, information has replaced capital as the key differentiator in global competition. The result: executive headaches and a great deal of the mother of opportunity, confusion. This book on managing information systems well is vital to a corporation¿s long-term competitive success. If companies are to continue to add value to customers by helping them make substantial, lasting improvements in performance, managing information is a critical tool. And almost every company has exploitable information assets, but few companies systematically explore the opportunities they create. And although there is no simple silver bullet approach to implement, the rewards can more than justify the effort. Thus this book is a must read for all those in the information systems management and others who want to broaden their understanding of MIS or use information systems for decision making and competitive advantage.

Organisations need magnetic leadership that attracts followers. The growing consensus among organisations is that problems encountered in organisations are a result of lack of leadership. The view that organisations are viewed as learning organisations depends upon the influence and direction of leadership. Effective leadership removes the roadblocks and clears the stumps and blocks that deter followers from goal achievement. This book attempts to show the critical role of leadership in organisations and is directed at practising, aspiring and students of leadership in any organisation.