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Organizational development, as an alternative to Reagan administration methods of revamping federal agencies, has been successfully applied in many public sector organizations. High Performance and Human Costs focuses on the effective new management approach of one such organization, the Metropolitan Atlanta Rapid Transit Authority (MARTA), and provides perspective on how administrators can move away from outdated bureaucratic models.The work focuses on public agency dynamics using MARTA as an example. The authors begin by studying emerging practices for high performance and include a detailed look at staff experience and interaction. They evaluate an executive with a look at self-forcing and self-enforcing systems. Other chapters focus on the personal reactions of MARTA executives, provide guides for doing better the next-time-around, and give a small case study of another project. The authors conclude with a comparison of two approaches to high performance: Organizational Development, and the cultural approach popularized by the Peters and Waterman book In Search of Excellence.
Stress in Organizations presents evidence that burn-out is epidemic in all organizations, not just people-oriented ones, and simple solutions, such as stress management workshops, aren't always the answer. Human resources managers, in fact managers at all levels, will find the book useful and eye-opening.
Analyzes OB from a business marketing perspective - offering a treatment of central, soon-to-be central, contiguous, and topics of OB to facilitate greater viability and demand of OB practice. This book covers strategic and critical issues of the OB field with descriptive analyses and documentation.
This book identifies nine guidelines for the conceptual development of public administration. It shows how one specific approach-the laboratory approach to organization development (OD)-can facilitate the development of public administration.
The authors use some of the same basic data to develop the phase model of burnout, and then examine the support for the model that has emerged since the first book was published. Including an easy-to-administer test of strain, the book describes norms to gauge the seriousness of burnout and to guide ameliorative efforts.
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