Books by Stephen Goldsmith

Based on decades of direct experience and years studying successful models around the world, the authors of this intriguing book propose a new operating system (O/S) for cities. Former mayor and Harvard professor Stephen Goldsmith and New York University professor Neil Kleiman suggest building on the giant leaps that have been made in technology, social engagement, and big data.

Leveraging Big Data and 21st century technology to renew cities and citizenship in America The Responsive City: Engaging Communities Through Data-Smart Governance.

As the mayor of America's 12th largest city, Stephen Goldsmith eliminated city deficits, enhanced services, revitalized neighbourhoods and cut taxes. This work shows how he achieved this. His philosophy is that of government acting as a business and perceiving its citizens as customers.

A fundamental, but mostly hidden, transformation is happening in the way public services are being delivered, and in the way local and national governments fulfill their policy goals.