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Books by Stephen Haines

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  • - The Strategic Transformation to A Customer-Focused Learning Organization
    by Stephen Haines
    £119.49

    This "how-to" book provides a practical systems thinking approach and solution for creating customer-focused, high performance organizations.

  • by Stephen Haines
    £96.99

    Presents a simple A-B-C approach to Strategic Management. This book provides a 'Systems Thinking Approach' that places equal emphasis on planning, strategies, and change management processes in support of customer satisfaction. It also illustrates why this approach is needed to plan and manage organization-wide changes and growth.

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