Books by Stephen M. Pollan

The must-have guide for both managers and employees that explains what to say in the toughest situations at work--revised and updated How can I ask my boss for a raise? What can I say to get my direct report to exhibit a more positive attitude at work? How can I best approach a coworker about her mistakes? Whether you're an employee or a manager, the revised and updated Lifescripts offers dialogues to use in those challenging situations when you need the exact right words to get the outcome you want. For over twenty years, Stephen M. Pollan and Mark Levine's bestselling Lifescripts has been a trusted resource for dealing with those frequent, difficult workplace conversations that cause anxiety and put up unnecessary roadblocks. Filled with 109 scripts that address the most common problematic dialogues, Lifescripts also includes preparation advice, suggestions for projecting the right attitude, ideas on how to time your encounter, guidance on how to carry and conduct yourself to help get the desired results, and icebreakers to help get the conversations started. Lifescripts contains proven pitches, questions, answers, rejoinders and provides a comprehensive approach to one-on-one conversations that can be used in business as well as personal situations and provides a foundation for expertly navigating any one-on-one conversation beyond those detailed within. Once you master the book's techniques and conversations, you will understand Lifescripts' philosophy and can apply it to your most important one-on-one conversations.

What to say in today's toughest workplace situations Whatever trust previously existed between employer and employee has been torn into millions of pink slips, thanks to the latest recession. As a result, the rules for how managers and employees can successfully communicate have been irrevocably changed.