Books by Steven J Slater

Service Design Models, Tools & Templates is a collection of techniques from the Service Designer''s Handbook Series, a suite of courses and handbooks published by the International Service Design Institute, Inc., featuring techniques and case studies for designing and building services (Lines of Business). The content is presented in sequential order, so practitioners can use the book for successive stages of designing. To learn more: www.internationalservicedesigninstitute.com,

Collection of service design models and tools from service design textbooks: The Apprentice, The Journeyman, and The Master