Books by Susan Scott

Fierce Conversations is a way of conducting business. An attitude. A way of life. Communications expert Susan Scott maintains that a single conversation can change the trajectory of a career, marriage or life. Whether these are conversations with yourself, partner, colleagues, customers, family or friends, Fierce Conversations shows you how to have conversations that count. Scott reveals how to:*Overcome the barriers to meaningful conversations*Express who you are and what you believe*Confront tough issues with courage, confidence and sensitivity*Overcome fear to get to the heart of the problem*Inspire followers, attract believers and build visions that become reality*Bring about real change through talking*Encourage others to reveal their true opinionsPacked with exercises and questionnaires to help you have the best conversations possible, Fierce Conversations will revolutionise the way you communicate.

New York Times bestselling author Susan Scott guides couples through eight must-have conversations to create a fierce love that stands the test of time and grows stronger over the years.

Hire smart people...', 'Hold people accountable...', 'Focus on the client...'. For years, these mantras have been blindly adopted by business leaders everywhere but, as Susan Scott shows, these so-called best practices are ineffectual, cost companies vast sums and drive away the most valuable employees and customers. Yet they are so deeply ingrained in our organisational culture that no one has questioned them, until now.Informed by over a decade of research and work with CEOs and senior executives of the world's leading companies, Susan Scott reveals why these established practices are so wrongheaded and shows you how to spot the signs that you are falling prey to them and why they are adversely affecting your business. She then, in her direct, no-nonsense style, suggests a series of surprising and smart alternatives that you should put in their place.