Books by William Bentley

Going beyond the usual how-to guide, Lean Six Sigma Secrets for the CIO supplies proven tips and valuable case studies that illustrate how to combine Six Sigmäs rigorous quality principles with Lean methods for uncovering and eliminating waste in IT processes. Savvy IT veterans describe how to use Lean Six Sigma with IT governance frameworks such as COBIT and ITIL and warn why these frameworks should be considered starting points rather than destinations.

Presents the concepts, methodologies, and tools of Lean and Six Sigma for IT projects. This work explains how IT governance frameworks such as COBIT and ITIL serve as a departure point rather than a destination. It also describes how Lean and Six Sigma can be used together to move the mean and reduce variability around the mean.