Management & Strategy

This book introduces the Sociocracy 3.0 framework as a practical guide in creating agile and meaningful organisations.

Management book with a philosophical basis: how personal drama can lead to a radical approach on life and work

Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a "good" service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a "good" and "bad" service and describing the common elements within all services that mean they either work for users or don''t.A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.

In this entrepreneurial age, it's very tempting to leave your job to start your own business. Before you do, learn all you can from the best. This book is just that. World renowned bestselling author and business consultant Brian Tracy tells you about one of today's most needed skill sets, entrepreneurship, covering these important topics:MYTHS of entrepreneurshipBEST business choice for youFINANCING the businessSHIFTING from employee mindset to entrepreneurial mindsetCREATING a realistic business planHIRING the best and managing for successFUELING your business growth with sales and marketingThis book is designed to help anyone who wants to start or grow a business. Let Brian Tracy teach you the science of entrepreneurship, tested and proven not just for years, but for millennia. If you simply study the ideas in this book, and apply them, you too, can become a successful entrepreneur.KIRKUS REVIEWA hard-line path to successful entrepreneurship for beginners...Aspiring entrepreneurs will benefit from Tracy's straightforward strategies.

The breakdown of democracy, civility, and truth itself.This open access book explores the conscious and unconscious norms, values, and characteristics that drive behaviors within the high-tech capital of the world, Silicon Valley, and the sector it represents.

Learn how to adopt ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective, to keep up with the demands of the customer of the future.

A pragmatic vision of how democratic socialism can overcome the economic, workplace, political, environmental, social, and international crises that we face today.

The classic for managers seeking to hone their leadership skills into a C-Suite position Updated with copious new research conducted over the past ten years, this landmark work provides everything you need to transform yourself from an effective manager to an extraordinary leader. In addition to the time-proven methods and approaches that has made The New Extraordinary Leader one of the most popular leadership books around, this third edition includes.Updated insights on how to demystify leadership.More data on how extraordinary leadership directly benefits employee engagement, customer satisfaction, retention, innovation, and profitability.A brand-new, simplified definition of leadership strengths .Critical research on the importance of developing leadership teams .Three all new chapters that cover: Leadership competencies and how they interplay with each other, The role of cross training in leadership development, and The leader's role in his or her own development

The most damning criticism of markets is that they are morally corrupting. Even Adam Smith, who famously celebrated markets, believed that there were moral costs associated with life in market societies.

The revised new edition of the must-read guide for executives--provides comprehensive coverage of topics in corporate governance by leading subject-matter expertsThe Handbook of Board Governance is the marketing-leading text on public, nonprofit, and private board governance. Providing comprehensive, in-depth coverage, this unique text represents a collaboration of internationally-recognized academics and prominent organization directors, executives, managers, and advisors. Contributors include Holly Gregory, Nell Minow, Robert Monks, Mark Nadler, Michael Useem and Ralph Ward. Practical, expert guidance enables readers to understand value creation and the strategic role of the board, risk governance and oversight, audit and compensation committee effectiveness, CEO succession planning, and other diverse board duties and responsibilities.Now in its second edition, the Handbook offers substantial updates and revisions reflecting contemporary trends, practices, and developments in board governance. New content includes discussions of pressing issues related to climate change, examination of information technology and cybersecurity challenges, and recent tax legislation that will impact executive compensation. Editor Dr. Richard Leblanc--an award-winning teacher, professor, lawyer, management consultant, and specialist on boards of directors--integrates practical experience and academic rigor to assist readers:* Build and strengthen engaged and collaborative leadership in the boardroom* Recognize the role and responsibilities of a well-functioning governing board* Risk governance, assurance, and the duties of directors* Keep pace with new trends in board governance and shareholder responsibility* Measure performance and align performance measurement to executive pay* Understand information technology governance, sustainability governance, and the different forms of governanceHighly relevant to board and committee members regardless of sector or industry, The Handbook of Board Governance, 2nd Edition is an invaluable source of knowledge on all aspects of corporate and organization governance.

Learn from the BestGreat leaders of innovation know that creativity is not enough. They succeed not only on the basis of their ideas, but because they have the vision, reputation, and networks to win the backing needed to commercialize them. It turns out that this quality--called "e;innovation capital"e;--is measurably more important for innovation than just being creative.The authors have spent decades studying how people get great ideas (the subject of The Innovator's DNA) and how people test and develop those ideas (explored in The Innovator's Method).Now they share what they've learned from a multipronged research program designed to determine how people compete for, and obtain, resources to launch new ideas:How you can build a personal reputation for innovationWhat techniques you can use to amplify your innovation capitalHow you can garner attention for your ideas and projects and persuade audiences to support themWhat it means to provide visionary leadership and how you can achieve itFeaturing interviews with the superstars of innovation--individuals like Jeff Bezos (Amazon), Elon Musk (Tesla), Marc Benioff (Salesforce), Indra Nooyi (PepsiCo), and Shantanu Narayen (Adobe)--this book will help you position yourself and your ideas to compete for attention and resources so that you can launch innovations with impact.

Solving the world's sustainability challenges requires business creativity, and that will come about only when business leaders are able to raise their consciousness - through mindfulness and practices that increase their awareness of how their actions impact others as well as generations to come.

An exciting new edition of our core textbook written specifically for students studying diversity management, it explores all of the key areas of managing diversity in modern organisations.

Culture Shift is a practical guide to using behavioral economics to change organizational culture effectively and sustainably, putting culture at the core of running the business. Nowadays, stakeholder consideration focuses as much on an organization's culture as it does on the bottom line--employees want to work for a company that has clear values and an engaging environment; customers and clients want to know they're supporting a worthwhile brand; and investors look to back socially responsible companies with good organizational health.Too often, too many businesses see culture change as a project with a defined end point--once the project is considered "done," the dominant culture re-emerges and things go back to how they were. Culture Shift guides organizations on how to do things differently, ensuring that culture really does shift (with minimal budget and no external consultants) and putting culture permanently at the core of running the business. Founded on behavioral economics, Culture Shift recognizes that people do not always make average assumptions or follow rational logic. Changing a culture, therefore, is not about telling people what to do and expecting them to fall neatly in line--it's about identifying where they are now and how they make decisions, in order to help them form new habits to create a comprehensive, sustainable culture shift. Using her extensive experience, Kirsty Bashforth outlines exactly what it takes to oversee sustainable culture change in an organization, blending practical tips and illustrative stories throughout the book to drive home key points and provide a variety of perspectives and possible outcomes.

If you lead in organizations that have adopted agile methods, you know it's crucial to create the right environment for your agile teams. Traditional tools such as Gantt charts, detailed plans, and internal KPIs aren't adequate for complex and fast-changing markets, but merely trusting participants and teams to self-manage isn't sufficient, either. In Agile Leadership Toolkit, long-time agile leader Peter Koning provides an invaluable steering wheel for agile leaders and their teams. Drawing on his extensive experience helping leaders drive more value from agile, Koning offers a comprehensive toolkit for continuously improving your environment, including structures, metrics, meeting techniques, and governance for creating thriving teams that build disruptive products and services. Koning thoughtfully explains how to lead agile teams at the large scale, and how team members fit into both the team and the wider organization. You'll learn how to: Provide the inspiring direction agile teams need to work smarter and explore better solutions Facilitate ownership, building "can-do” teams that continually look to improve Accelerate learning by integrating users into a fast learning loop Design and improve habits that support your agile cultureRefined through implementation experience at multiple enterprises, Agile Leadership Toolkit is the only guide to agile leadership that's connected with Scrum.org's authoritative leadership programs. Ideas and solutions agile leaders can start using right away, from the creator of Scrum.org's own leadership materials New metrics to measure team agility and effectiveness of teams Practical workshops and overviews to facilitate improvements Tools to change culture and environment, and make team self-management work betterConcrete tools and practical mindsets for leading and enabling high-functioning agile teams Ideas and solutions agile leaders can start using right away, from the creator of Scrum.org's own leadership materials New metrics to measure team agility and effectiveness of teams Practical workshops and overviews to facilitate improvements Tools to change culture and environment, and make team self-management work better

Understand how disruptive digital technologies will affect product companies and rethink your product strategy, road map and digital capabilities accordingly, with case studies and practical advice for creating new value.

Ten skills for agile leadershipComplex challenges are all around us--they impact our companies, our communities, and our planet. This complexity and the emergence of networks is changing the practice of strategic management. Today's leaders need to understand how to design and guide complex collaborations to accelerate innovation and change--collaborations that cross boundaries both inside and outside organizations.Strategic Doing introduces you to the new disciplines of agile strategy and collaborative leadership. You'll learn how to design and guide complex collaborations by following a discipline of simple rules that you won't find anywhere else.* Unleash the power of true collaboration* Learn and master the 10 skills of agile leadership* Apply individual skills to targeted situations* Introduces a new discipline of leadership strategyFilled with compelling case studies, Strategic Doing outlines a new discipline of leadership strategy specifically designed for open, loosely-connected networks.

A fascinating story about the power of networking, connection, and mentorshipWritten as an engaging parable, Swim! How a Shark, a Suckerfish, and a Parasite Teach You Leadership, Mentoring, and Next Level Success brings to life real-world challenges (and their solutions) and presents them in simple, yet powerful terms. The book explores the vital importance of networking, explores the steps that lead to successful networking, and explains why we need it.Swim! dives deep into the concepts of mentorship and the power of human connection. While too many business leaders spend their time obsessing about facts, figures, and the bottom line, it is more important for them to learn to manage relationships. Once attention shifts to relationships, businesses and careers can reach the next level of success. Written by a leading motivational speaker, this book offers ideas that can be applied to both personal and business life.* Understand the importance of establishing habits and rituals* Tap into the power of a positive mindset* Discover the value of teamwork* Learn to use intentional language about workplace cultureSwim! is an entertaining book that highlights the significant concept of connecting and building relationships and includes the tools needed to become more self-aware about our roles and contributions in our industries.

THE CLASSIC GUIDE TO HIGH-LEVEL SELLING.Updated with new insights from global executives.How do the best salespeople become trusted advisors to top executives? How do they prepare the right message and get in front of the right influencers and decision-makers? How do they close major sales and establish loyalty for the long-term? The authors of this groundbreaking book took a novel approach to answer these questions by asking more than 500 senior decision-makers what they look for when salespeople call. What these top executives reveal will change the way you sell. This second edition has been updated with new insights on how to stand out and succeed in a market where executives are using social media and other technologies as a key part of their buying process. YouΓÇÖll learn how to:ΓÇóTarget the most relevant executives in any sales opportunityΓÇóWin support from the executiveΓÇÖs network of gatekeepers and influencersΓÇóPosition yourself as the supplier who will add the most value with least riskΓÇóUpdate your prospecting and selling skills for the digital ageΓÇóSell higher, win bigger, and close faster.Based on the worldΓÇÖs largest study of its kind, Selling to the C-Suite, Second Edition blends empirical research with practical insights to help you sell higher, faster, and stronger.

If leaders aren't integrating their digital offerings into a philosophy of Customer Success, they will be defeated in the next decade, because technical excellence and other traditional competitive advantages are becoming too easy to imitate.The Customer Success Economy offers examples and specifics of how companies can transform. It addresses the pains of transforming organizational charts, leadership roles, responsibilities, and strategies so the whole company works together in total service to the customer.* Shows leaders how their digital implementations will make them more Amazon-like* Helps you deliver recurring revenue* Shows you how to embrace customer retention* Demonstrates the importance of "churning" lessGet that competitive advantage in the most relevant and important arena today--making and cultivating happy customers.

The Corporate Tribe will take you on a journey to discover the essence of culture and the secret to successful change programs. Along the way, it will introduce you to the cultural traditions of different people across the globe and provide you with the practical tools you need to apply what you find to today's organizations.

The TOGAF standard is a framework - a detailed method and a set of supporting tools - for developing an Enterprise Architecture, developed by members of The Open Group Architecture Forum. The TOGAF Standard, Version 9.2 is an update providing additional guidance, correcting errors, introducing structural changes to support the TOGAF Library (an extensive collection of reference material), and removing obsolete content. It may be used freely by any organization wishing to develop an Enterprise Architecture for use within that organization (subject to the Conditions of Use). This Book is divided into six parts: Part I - Introduction: This part provides a high-level introduction to the key concepts of Enterprise Architecture and in particular the TOGAF approach. It contains the definitions of terms used throughout the standard; Part II - Architecture Development Method: This is the core of the TOGAF framework. It describes the TOGAF Architecture Development Method (ADM) - a step-by-step approach to developing an Enterprise Architecture; Part III - ADM Guidelines & Techniques: This part contains a collection of guidelines and techniques available for use in applying the TOGAF framework and the TOGAF ADM. Additional guidelines and techniques are also in the TOGAF Library (available online from The Open Group); Part IV - Architecture Content Framework: This part describes the TOGAF content framework, including a structured metamodel for architectural artifacts, the use of re-usable architecture building blocks, and an overview of typical architecture deliverables; Part V - Enterprise Continuum & Tools: This part discusses appropriate taxonomies and tools to categorize and store the outputs of architecture activity within an enterprise; Part VI - Architecture Capability Framework: This part discusses the organization, processes, skills, roles, and responsibilities required to establish and operate an architecture practice within an enterprise.

Step-by-step guidance on a successful ISO 27001 implementation from an industry leaderResilience against cyber attacks requires an organization to defend itself across all of its attack surface: people, processes, and technology. ISO 27001 is the international standard that sets out the requirements of an information security management system (ISMS) – a holistic approach to information security that encompasses people, processes, and technology. Accredited certification to the Standard is recognized worldwide as the hallmark of best-practice information security management.Achieving and maintaining accredited certification to ISO 27001 can be complicated, especially for those who are new to the Standard.Alan Calder knows ISO 27001 inside out: the founder and executive chairman of IT Governance, he led the implementation of the management system that achieved the world’s first accredited certification to BS 7799 – the forerunner to ISO 27001 – and has been working with the Standard ever since. Hundreds of organizations around the world have achieved accredited certification to ISO 27001 with IT Governance’s guidance, which is distilled in this book.In Nine Steps to Success – An ISO 27001 Implementation Overview, Alan provides a comprehensive overview of how to lead an ISO 27001-compliant ISMS implementation in just nine steps.Product overviewAligned with the latest iteration of ISO 27001:2013, this third edition of the original, no-nonsense guide to successful ISO 27001 certification is ideal for anyone tackling ISO 27001 for the first time. In nine critical steps, the guide covers each element of the ISO 27001 project in simple, non-technical language. There is a special focus on how US organizations can tackle this governance.Aligned with the latest iteration of ISO 27001:2013, this book is ideal for anyone tackling ISO 27001 for the first time, and covers each element of the ISO 27001 project in simple, non-technical language, including:Getting management support and keeping the board’s attentionCreating a management framework and performing a gap analysis so that you can clearly understand the controls you already have in place, and identify where you need to focusStructuring and resourcing your project, including advice on whether to use a consultant or do it yourself, and examining the tools and resources that will make your job easierConducting a five-step risk assessment, and creating a Statement of Applicability (SoA) and risk treatment plan (RTP)Guidance on integrating your ISO 27001 ISMS with an ISO 9001 quality management system (QMS) and other management systemsAddressing the documentation challenges you’ll face as you create business policies, procedures, work instructions, and records – including viable alternatives to a costly trial-and-error approachContinual improvement of your ISMS, including internal auditing and testing, and management reviewThe six secrets to certification success.If you’re tackling ISO 27001 for the first time, Nine Steps to Success – An ISO 27001 Implementation Overview will give you the guidance you need to understand the Standard’s requirements and ensure your implementation project is a success – from inception to certification. 

ACSM's Worksite Health Handbook, Second Edition, has been thoroughly updated with the latest research and expanded to better support the business case for worksite programs. The text provides information on important contextual issues, evidence of effectiveness, assessment, program design, and strategies for encouraging employee involvement.

This volume focuses on the process of institutions and brings together two streams of thought within organization theory - institutional theory and process perspective - to advocate for stronger process ontology that highlights institutions as emergent, generative, political, and social.

One of the start-up world’s most in-demand executive coaches—hailed as the “CEO Whisperer” (Gimlet Media)—reveals why radical self-inquiry is critical to professional success and healthy relationships in all realms of life.Jerry Colonna helps start-up CEOs make peace with their demons, the psychological habits and behavioral patterns that have helped them to succeed—molding them into highly accomplished individuals—yet have been detrimental to their relationships and ultimate well-being. Now, this venture capitalist turned executive coach shares his unusual yet highly effective blend of Buddhism, Jungian therapy, and entrepreneurial straight talk to help leaders overcome their own psychological traumas. Reboot is a journey of radical self-inquiry, helping you to reset your life by sorting through the emotional baggage that is holding you back professionally, and even more important, in your relationships.Jerry has taught CEOs and their top teams to realize their potential by using the raw material of their lives to find meaning, to build healthy interpersonal bonds, and to become more compassionate and bold leaders. In Reboot, he inspires everyone to hold themselves responsible for their choices and for the possibility of truly achieving their dreams.Work does not have to destroy us. Work can be the way in which we achieve our fullest self, Jerry firmly believes. What we need, sometimes, is a chance to reset our goals and to reconnect with our deepest selves and with each other. Reboot moves and empowers us to begin this journey.

[N.W.A Fans Only!] Astonishing facts revealed for the first time!#1 on Amazon U.S., Canada, France, Australia and Japan!For Decades Harris Rosen Has Been Asking Fearless Questions Of Hip-Hop's Biggest Names. N.W.A: The Aftermath collects many of his best interviews, which challenge and draw out seminal figures like Dr. Dre, Ice Cube, and Jerry Heller. You won't find these interviews anywhere else. N.W.A: The Aftermath is a must-read for fans of Ruthless, Death Row, and Aftermath.- Ben Westhoff, columnist for The Guardian, Author of Original Gangstas: The Untold Story of Dr. Dre, Eazy-E, Ice Cube, Tupac Shakur, and the Birth of West Coast Rap.This was a different one. I like that. - Dr. DreHarris Rosen is at the forefront of Hip-Hop Journalists; bright, articulate and totally fearless. My interview with Harris was stimulating and unique, and I now feel confidant that the basic honesty of the music and it's future as an Art Form will continue to be reported honestly and with integrity in his capable hands.- Jerry HellerN.W.A: The Aftermath is the fourth book from the In Their Own Words: Behind the Music Tales of Truth, Fiction & Desire series.The interviews provide first-hand knowledge and the state of mind of these legendary figures who existed within the heart of arguably the most infamous and dark period in music history.Each chapter will unravel the truth and give you new insight. Don't miss out on the opportunity to learn what really happened. What was Eazy-E's all consuming desire? How did Jerry Heller feel after listening to "No Vaseline"? When did Yella find out Eazy-E had AIDS? What really happened in the Ice Cube Vs Cypress Hill war? What really went on behind the scenes at Death Row? What did Dr. Dre think of Snoop Doggy Dogg's Tha Doggfather album? Why did people say Dr. Dre fell off? Who had the money lined up to produce an N.W.A movie in 2006? How did Ice Cube go from burning to turning Hollywood? And much more! Much of what you will read here has been sensationalized by others in a manner of journalistic psycho-speak. N.W.A: The Aftermath is as close to the truth as one can get. Alternately triumphant and tragic, lively, uplifting, and resentful, each tells a distinct story, creating an intimate portrait as fearless as its subjects.