Management & Strategy

This book presents a step-by-step process aimed at helping you create the most successful business possible in the 21st century competitive landscape, empowering corporate citizenship professionals to accelerate their credibility within their company as an effective contributor who understands their company's strategy and who creates value.

Get guidance on how to set the agenda for developing operations capabilities; know what you should expect from your middle managers; and find new ways of facilitating operations improvement.

An extensive discussion on thethird generation Internet, ValueWeb, allowing consumers and machines to connectand share value in real time and for free.

Westerners and Indians are working more closely together and in greater numbers than ever before. The opportunities are vast, but so is the cultural divide. Misunderstandings and frustration due to cultural differences wreak havoc on success. In this revised edition of Speaking of India, author and intercultural communications expert Craig Storti attempts to ease the frustration, and bring cultural understanding in business and life. With a new foreword by Ranjini Manian, author of Doing Business in India for Dummies, the book also features new content on managing remotely, and the results of a five-year cultural survey. With more than a dozen years of experience working between the two cultures, Storti has identified key cultural flashpoints and the result is a powerful series of Best Practices, which is the basis of Speaking of India.

Anyone who remembers a moment when his or her life suddenly required an unprecedented leap of faith will appreciate the power of the stories in Leadership Moments: Turning Points That Changed Lives and Organizations. Each of the ten contributing authors took that leap, despite personal risks and odds that defied success. Every situation in this book represents a unique turning point, best described as a "e;Leadership Moment."e; For example, CEO Ron Lesniak was challenged to resurrect his company in the turbulent aftermath of 9/11, while Jon Corey's lessons in corporate survival were gained on a Vietnam battlefield. Arthur Jue learned powerful lessons when IBM unexpectedly slashed thousands of jobs; Carolyn Salerno improved the academic performance - and future prospects - of students in a school in danger of losing its local control. Leadership Moments offers courage to business people facing uncertainty and opposition. As the contributors found from personal experience, leadership emerges when we trust ourselves, tap into inner wisdom, maintain our integrity, and always aim for the highest good. Ultimately, whether we are veteran managers dealing with far-reaching business issues, or new recruits feeling our way in a complex corporate culture - everyone can say "e;yes"e; to a Leadership Moment!

When the pressure is on to root out an elusive software or hardware glitch, what's needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debugging provides simple, foolproof principles guaranteed to help find any bug quickly.

Are you an effective delegator of your work? If not, you aren't alone. Many leaders struggle to loosen the reigns of their to-do list--but delegation increases your ability to do what you do best. Learn the easy-to-master five-step process for effective delegation.

Susan-Urquhart Brown never expected to end up as an entrepreneur. In The Accidental Entrepreneur, she takes all the mystery out of going solo. For those who are just beginning to consider starting a venture as well as those who want to take their organization to the next level, she offers advice on what works and what doesn't.

This book is essential reading for all managers in contemporary business organizations who are attempting to work productively in today's challenging economic environment. As the organizational model based on hierarchy and conformity has increasingly revealed its inability to meet competitive challenges, a new team environment has evolved. Larry Hirschhorn's "Managing in the New Team Environment" presents an overview of the skills and techniques required to manage successfully in this new environment and focuses in particular on the ways in which the manager's role should change in response to changes in the nature of the team. The book, which includes extensive case studies, is designed to help managers understand the social and psychological realities that shape their choices and behaviors. The manager in the new team environment is at once a member of the team and the leader of the team. Hirschhorn presents guidelines to help the manager adapt to this dual role, to become a "learner" as well as a "controller, " and thereby ensure that the team functions at optimal effectiveness. Divided into five chapters and a summary, the book introduces the manager to the nature of the new team. The following key concepts are addressed in the book: managing the triangle formed by the individual, the manager, and the team balancing empowerment and collaboration in the team process defining the team's environment measuring and rewarding performance facilitating group problem solving promoting a sense of fairness

Using three case examples, one for each sector of the economy - service, manufacturing and support - this book offers a practical plan for companies to achieve strategic market driven goals by following the quality planning map.

Steven Van Belleghem uses his research into more than 300 innovative companies, to answer the question of how to be customer-oriented in a world of automation and digitalisation.

The current way of treating people at work has failed. Globally, only 30% of employees are engaged in their jobs, and in this fast-paced world that's just not enough. The world's best companies understand this, and have been quietly treating people differently for nearly two decades.Now you can learn their secrets and discover The Engagement Bridge(TM) model, proven to build bottom line value for companies through sustainable employee engagement.Companies with the best cultures generate stock market returns of twice the general market and enjoy half the employee turnover of their peers. Their staff innovate more, deliver better customer service and, hands-down, beat the competition. These companies outperform and disrupt their markets. They break the rules of traditional HR, they rebel against the status quo.Build it has found these rebels and the rulebreakers. From small startups to global powerhouses, this book shows that courage, commitment, and a people-centric mindset, rather than money and resources, are what you need to turn an average business into a category leader.The book follows the clear and proven Engagement Bridge(TM) model, developed from working with thousands of leading companies worldwide on their own employee engagement journeys. The practical model highlights the areas that leaders need to examine in order to build a highly engaged company culture and provides a framework for success.Build it is packed with tips, tools and real-life examples from employers including NASDAQ, Unilever, IBM, KPMG, 3M, and McDonald's to help you start doing this not tomorrow, but today. Readers will learn:* How employee engagement helps companies perform* The key factors that drive engagement, and how they work together* What the world's most rebellious companies have done to break the rules of traditional HR and improve engagement* How to implement The Engagement Bridge(TM) model to boost productivity, innovation, and better decision-makingUnique in this category, Build it is written from two sharply different perspectives. Glenn Elliott is a multi-award winning Entrepreneur of the Year, CEO and growth investor. He talks candidly about the mistakes and missteps he has made whilst building Reward Gateway into a $300m category leader in employee engagement technology.Debra Corey brings 30 years experience in senior level HR roles at global companies such as Gap, Quintiles, Honeywell and Merlin Entertainments. She shares the practical tools and case studies that can kickstart your employee engagement plan, bringing her own pragmatic and engaging style to each situation.

The Fourth Edition of this bestselling text continues to make clear how effective organization change is grounded in sound knowledge about human behavior in the workplace.

Be Prepared to Lead in the Moment: Assess, think, and respond on-the-spot Impromptu shows leaders how to think on their feet and respond eloquently in every situation.

"A fascinating account of human experience at its best."-Mihaly Csikszentmihalyi, author of Flow?

A Road Map for living and implementing the 10 Principles of The Energy Bus The Energy Bus Field Guide is your roadmap to fueling your life, work and team with positive energy.

Learn from this practical guide full of tools for managing contracts, specifically client-supplier relationships and big procurement contracts.

Access insider stories from leading companies on how digital culture has improved their business practices, leading to increased adaptability and productivity.

We are not positive because life is easy. We are positive because life can be hard. As a leader, you will face numerous obstacles, negativity, and tests. There will be times when it seems as if everything in the world is conspiring against you and your vision seems more like a fantasy than a reality.

The essential playbook for the future of your business What To Do When Machines Do Everything is a guidebook to succeeding in the next generation of the digital economy.

This book is the first to present a rich selection of over 30 real-world cases of how leading organizations conduct Business Process Management (BPM). All cases are presented using a uniform structure in order to provide valuable insights and essential guidance for students and practitioners.

Third edition of the classic primer on business finance

Proven principles for sustainable success, with new leadership insightPEAK is the popular, transformative guide to doing business better, written by a seasoned entrepreneur/CEO who has disrupted his favorite industry not once, but twice. Author Chip Conley, founder and former CEO of one of the world's largest boutique hotel companies, turned to psychologist Abraham Maslow's Hierarchy of Needs at a time when his company was in dire need. And years later, when the young founders of Airbnb asked him to help turn their start-up home sharing company into a world-class hospitality giant, Conley once again used the principles he'd developed in PEAK. In the decade since this book's first edition, Conley's PEAK strategy has been developed on six continents in organizations in virtually every industry. The author's foundational premise is that great leaders become amateur psychologists by understanding the unique needs of three key relationships--with employees, customers, and investors--and this message has resonated with every kind of leader and company including some of the world's best-known, from Apple to Facebook. Avid users of PEAK have found that the principles create greater loyalty and differentiation with their key stakeholders. This new second edition includes in-depth examples of real-world PEAK companies, including the author's own at Airbnb, and exclusive PEAK leadership practices that will take you--and your company's performance--to new heights.Whether you're at a startup or a Fortune 500 company, at a for-profit, nonprofit, or governmental organization, this book can help you and your people reach potential you never realized you had.* Understand how Maslow's hierarchy makes for winning business practices* Learn how PEAK drove some of today's top businesses to success* Help employees reach their full potential--and beyond* Transform the customer experience and keep investors happyThe PEAK framework succeeds because it elevates the business from the inside out. These same principles apply in the boardroom, the breakroom, and your living room at home, and have proven to be the foundation of healthy, fulfilled lives. Even if you think you're doing great, you could always be doing better--and PEAK gives you a roadmap to the next level.

Place a compelling purpose at the heart of your business strategy with this inspiring framework for organisational success.

More and more women are starting to feel like there are so many opportunities out there to turn their ideas into a reality, build a successful business and do what they love. The problem is that they don't really know how to go about it. This book provides strategies for them to make it happen. It is full of personal stories, tips and exercises.