Management & Strategy

Unlock the full potential of your employees with effective feedback.Providing performance feedback is one of the most challenging tasks leaders face. Feedback often sparks frustration and fear for both leaders and their teams. Why? Because there is a disconnect between what leaders think they are communicating and what employees receive.In this essential book, leadership experts Mashihi and Nowack offer leaders their four-part Performance Feedback Coaching Model, designed to bridge this gap. After over a decade spent developing, testing, and refining their model with leaders around the world, the authors offer this powerful framework based on research in neuroscience and psychology.The book equips leaders at all levels with practical strategies and tools to deliver tailored feedback that aligns with each employee’s unique skills and interpersonal strengths. By personalizing feedback, leaders can inspire significant improvements in employee behavior, creating a workplace where leaders achieve their goals and employees thrive—a true win-win situation. The authors share powerful stories, real-life examples, and user-friendly tips, as well as questionnaires, worksheets, and other tools leaders can apply immediately in managing today's diverse and global workforce.With this book as your roadmap, you will have the guidance you need to improve your employees’ development, performance, motivation, satisfaction, and retention.

Topics include resisting temptation and refocusing on long-term goals, how money lenders hide pricing, partitioned pricing, drip pricing, the issue with status branded credit cards, and taking scientifically proven steps for making better financial decisions.

"Developing genuine gratitude involves carefully observing what employees are doing, walking in their shoes, developing greater empathy, and sincerely trying to understand the challenges they face. It is about seeing good things happening and then expressing heartfelt appreciation for the right behaviors"-- Provided by publisher.

Learn to uncover what your managers, clients, customers and other stakeholders need before doing what they ask People don't know what they need. The wants we communicate to others are shaped by our subconscious and the familiar, and limited by what we think is possible. But they don't always reflect our actual needs. In Stakeholder Whispering: Uncover What People Need Before Doing What They Ask, author Bill Shander demonstrates how to get from your stakeholders' "order"-what they're asking for-to what they really need. You'll learn how to uncover the needs and desires of your clients, colleagues, bosses, customers, and other stakeholders based on what they ask for and how they ask for it, and how to deliver products and services that meet those needs. Inside the book: Help your stakeholders accomplish their goals and make the best decisions possible by helping them see what they really need Shift from executing on tactics driven by others' commands, to strategic action driven by underlying needs Transform your organization from one filled with "order-takers" into one where people work collaboratively to meet goal-oriented requirements Perfect for managers, executives, and other business leaders, Stakeholder Whispering will also earn a place on the bookshelves of entrepreneurs, founders, designers, product and project managers, UX experts, data and business analysts, and anyone else hoping to better meet the expectations of their coworkers, managers, clients, and customers.

Stories and lessons from John P. Calamos Sr., a rags-to-riches self-made American billionaire Sky's the Limit: Lessons in service, Entrepreneurship and Achieving the American Dream tells the inspirational tale of John P. Calamos Sr., an American trailblazer, self-made success story, and living legend in the world of investing. Each chapter contains stories and business lessons he learned along the way. From a stock boy in his parents' grocery store in Chicago's west side, to 400+ combat missions in Vietnam, to launching his own firm which now has upwards of $35 billion in assets, John's career and the extreme success he's enjoyed through that career have been built on taking risks and being resilient. Some of the events detailed in this book include: Teenage John's discovery of stock certificates in his family's basement ignites a passion for investing Major Calamos' time in the Air Force, including five years of active duty flying B-52 bombers and twelve years in the Reserves flying A-37 jet fighters Pioneering initiatives to launch one of the first convertible funds in 1985 and one of the first liquid alternative funds in 1990 Sky's the Limit: Lessons in Service, Entrepreneurship and Achieving the American Dream earns a well-deserved spot on the bookshelves of all individuals seeking to mirror the success of a man who is a living embodiment of the quintessential rags-to-riches American dream.

A POWERFUL NEW APPROACH TO LEADERSHIP THAT'S PERFECTLY SUITED TO CONTEMPORARY ORGANIZATIONS COACHING POWER is an incisive, exciting, and inspiring new way to look at leadership. In the book, experienced business leaders and executive coaches Tom Preston and Luciana Núñez convincingly explain why all leadership is a form of coaching and how you can develop your coaching skillset to help your followers achieve their goals and fulfill their highest potentials. The authors show you the frameworks, tools, and mindsets you need to understand and deploy to connect with a workforce that includes members from five distinct generations. You'll learn to use different styles of leadership with different people in different situations without compromising your own unique style or foregoing the use of your personal strengths. COACHING POWER demonstrates the fundamentals of listening, observing, intuiting, and questioning and walks you through how to use those fundamentals to create high-performance teams that consistently achieve or exceed their objectives. It's the perfect book for directors, managers, executives, entrepreneurs, and other leaders who want to bring out the best in everyone they work with. "All leaders today are expected to have coaching skills as part of their leadership repertoire. This book is a treasure trove for anyone looking to develop, improve, and refine their coaching skills." -JAYNE OPPERMAN, CEO, Consumer Relationships, Lloyds Banking Group "As businesses transform and adapt to unprecedented levels of change, this book gives the reader new ways to engage, access creative solutions, and navigate uncertainty. A real game changer for leaders." -CHRISTINE SIEMSSEN, Chief Marketing and Digital Officer, Danone

Written in plain English and supplemented annually, The Law of Tax-Exempt Organizations, Ninth Editioncan help the lawyers and managers of tax-exempt organizations make sure that they are up-to-date on all current regulations pertaining to tax-exempt organizations, and well-prepared to make decisions about their organization s actions and future.

PRAISE FOR THE COMMUNICATION CODE "In all of my years of leading organizations, positive relationships were the key tenets. If people can trust each other then they can communicate effectively. The world needs better leaders and The Communication Code gives you a set of tools to build better relationships to work together to enable cultures to serve the greater good with an integrated life." -ALAN MULALLY, Former President and CEO of Boeing Commercial Airplanes and the Ford Motor Company "I write songs to unlock people and get them to relax. Jeremie and Steve write books to do the same. This one is changing the way I deal with people. Don't miss it." -BRELAND, Platinum Selling Recording Artist "Who doesn't want to unlock every relationship in their lives. This book is timely in this era of disconnection. Read it and win!" -MOLLY FLETCHER, author of The Energy Clock and host of the Game Changers with Molly Fletcher podcast "Relationships are stories-some good, some bad. Jeremie and Steve have created a formula to reset what everyone wants, better relationships. Enjoy!" -NANCY DUARTE, CEO of Duarte and bestselling author "Every single week I help people work on their relationships and The Communication Code is one of my go-to tools that I use to help unlock people. I use it personally as well in so many of my own relationships and can honestly say that if you use The Communication Code you will drastically improve your life, almost immediately." -DR. ED NEWTON, Sr. Pastor, CBC San Antonio

This is a revision of the 6th edition of a book that has become a standard reference to Lean principles, systems, and tools. It is used by Lean practitioners and Industrial Engineers in the UK, USA, Ireland, Scandinavia, South Africa, and Australia. Like earlier editions, the book is written in plain language, with minimal padding, especially for busy practitioners and managers at all levels.Revisions and updating occur throughout the book but in particular substantial revisions are in Chapters dealing with Digital, in Scheduling, in Quality management, in Psychological Safety, and in Agile and Scrum. Scheduling draws on the best from Lean, TOC, Factory Physics, DDMRP, and Demand management.Previous editions have sold over 130,000 copies, and adapted versions have been translated into Danish, Chinese and German. Across its editions, the Lean Toolbox has been prescribed reading at several UK, US, Irish and South African universities, and has featured as a standard reference for the APICS / ASCM professional CPIM examination.This edition marks once again a significant update. New sections now cover digital tools and how these can support lean transformations, how to respond to complexity and uncertainty in the world firms operate in, and the importance of psychological safety in making sustainable improvements. Significant further revisions reflect advances in scheduling, demand management, problem solving, layout, and in many fundamental topics.Apart from updates in many sections, this new (Sixth) edition has new (or substantially revised) sections on Digital Lean, Process mining, Bottlenecks and floating bottlenecks, Demand management and demand categories, A Scheduling framework, Psychological safety, Environmental sustainability, The Job Characteristics Model, A TPM Maintenance framework, Scrum and Agile, Seru Cells, OODA vs PDSA, and Engagement

Wall Street Journal bestselling authors deliver a powerful and actionable story to build high-performing teams with concepts rooted in nature. In The Stargazer: Unleashing the Brilliance of Building Brighter Teams, human capital experts and Wall Street Journal bestselling authors Drs. Katie P. Desiderio and Michael G. Frino deliver a thought-provoking leadership fable. The story explores the importance of growth partnership as a catalyst for building high-performing teams. Readers will discover the inspiring journey of Jack, a retired teacher and current vintner from Yountville, California, as he transforms his struggling vineyard and his own life through a series of profound experiences deeply rooted in the natural world. Throughout the book, readers are invited to reflect on their leadership styles and team dynamics, with practical exercises and symbolic activities that inspire growth and brilliance. Guided by the lessons from the stars and stones, Jack returns to his vineyard with a renewed vision. Join Jack on this unexpected journey illuminating the path to building brighter, more cohesive teams. You'll learn about: The key features of the retreat including, Choose Your Be Mindsets, Open Eyes, Mind, Ears, and Heart, and Meaningful Work, each illustrated through metaphors from Jack's experiences. How to create your personal star system-a supportive network of individuals who help each other grow and shine brighter together. How to use the COMPASS framework to encourage team brilliance through principles of trust, growth, and interconnectedness. Jack's journey from lone wolf to collaborative leader in The Stargazer: Unleashing the Brilliance of Building Brighter Teams serves as a powerful inspiration for managers and business leaders seeking to build strong, interconnected teams.

Praise for FACT FORWARD "As an education leader and policymaker, I've seen how good data, properly understood and wisely used, can drive real and lasting change. Dan Gaylin's Fact Forward shows why data literacy at all levels of society matters and offers a roadmap for how to achieve it." - ARNE DUNCAN, Former Secretary of Education, Former CEO of Chicago Public Schools, Managing Director, ChicagoCRED, Emerson Collective "At C-SPAN, we believe that trustworthy information is vital to democracy. Dan Gaylin's Fact Forward shows us how to make data accessible and meaningful to all audiences - not just experts - and to hold data producers and data reporters accountable for their work." - SAM FEIST, CEO of C-SPAN "Today, we are drowning in data. To be a responsible citizen means knowing what to trust. Dan Gaylin's Fact Forward is exactly what we all need to do just that." - ARTHUR C. BROOKS, Harvard Professor and #1 New York Times Bestseller "As an economist and as a dean, I've seen how data literacy separates successful organizations from those that falter. Dan Gaylin's Fact Forward offers critical insights for leaders navigating today's complex data landscape, showing how rigorous analysis can be an important dimension of better decisions and outcomes. I highly recommend this book to readers who are serious about evidence-based leadership." - KERWIN CHARLES, Dean, Yale School of Management "Having led a variety of organizations, including Bank of America, I know that trusted data is the cornerstone of sound decision-making. Dan Gaylin's Fact Forward provides a cogent argument and an actionable plan for building data literacy in every sector of society - crucial guidance for an age when data can either clarify or confuse." - WALTER MASSEY, Retired Chairman, Bank of America and President Emeritus, Morehouse College "To halt the decline in institutional trust, we must move beyond simplistic metrics and rankings to embrace rigorous, transparent approaches to data. Dan Gaylin's Fact Forward offers a compelling vision for how genuine data literacy can restore public confidence and advance evidence-based dialogue across ideological divides." - DANIEL DIERMEIER, Chancellor, Vanderbilt University

Praise for Hurdle¿isms "I love this book so much! I've been listening to Clint share his 'Hurdle-isms' filled with wit and wisdom for years and now we all get to benefit from his greatest hits. Pun intended. Everyone needs to read this book!" -JON GORDONAward-winning author of The Energy Bus and The Power of Positive Leadership "Clint Hurdle has a way of saying things that stick. His 'Hurdle-isms,' spawned from a storied MLB career and a life that's had its share of uphill climbs, are small enough to fit in your pocket and big enough to change the trajectory of your life. An astute observer of both human nature and the game of baseball, Hurdle has taken copious notes along the way. He lives to pass them on." -SHERRI COALE Hall of Fame Women's Basketball Coach and author of Rooted to Rise "I had the pleasure of playing for Clint for 9 years. Over those years I learned a lot of 'Hurdle-isms.' Many of them have carried me throughout my career and I find myself telling my peers about it as well. You see, that's the best part about 'Hurdle-isms'-they stay with you forever. I hope this book helps you as much as Clint has helped me throughout the years." -ANDREW McCUTCHEN MLB All-Star, 2013 National League MVP