Books in the Big Book Series series

Studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. This book offers activities and exercises for groups of various sizes that let you manage your business (instead of managing personalities).

The latest mind-brain research confirms something every trainer has long suspected: that people think and learn better when the process is fun. This work features 50 experiential training activities that create memorable learning on topics ranging from management skills, change, and emotional intelligence to dealing with difficult people.

Icebreakers are a great way to warm up to large groups, and bring together people who are complete strangers. The trick is in knowing which ones are best for a given situation. This book contains 65 effective icebreakers that participants can respond to, while at the same time matching each activity to the appropriate occasion.

Helps trainers and managers teach the basics of providing customer service. This title includes activities that provide techniques for maintaining a positive service attitude, speaking and communicating clearly, honing superior telephone skills, and learning the best approaches to dealing with difficult customers.

Includes imaginative games and activities that have been specifically designed for the manager who's looking to: raise sagging morale in a department; liven up boring staff meetings; improve communication; promote a culture of harmony and cooperation; and have fun with your work team.

Contains several activities that a person leading a meeting or giving a presentation can use to break the ice, generate a lively discussion, or simply give a group a 'breather' from the monotony of a boring staff meeting or presentation.

The most complete, user-friendly guide to Russian verbs for beginning and intermediate students is now improved with online audio of more than 600 example sentences.

Part of the bestselling "Big Books" series, group-based activities to make teaching vital on-the-job people skills easy and enjoyable.

Provides an engaging way in which employees can learn Six Sigma and put its concepts into play. This book offers 50 experiential activities that teach the core improvement approach of Six Sigma, called DMAIC, as well as many of the popular statistical improvement tools, including Pareto charts and Failure Mode Effects Analysis.

A new book from the author of the bestselling Big Book of Teambuilding Games, with new, current exercises for trainers and teams.

Learn how to use professional quality flip charts to make any presentation come alive.

Did you know that... Disorganization is one of life's major sources of stress - and motivation killers? Anonymity is one of the greatest factors in motivating uninhibited creativity? For managers, leaders, and individuals seeking to motivate their teams - or themselves, this book of games is based on rigorous behavioral research.

Contains quick games, exercises and activities that aims to provide fast, fun stress relief wherever and whenever it strikes, during the morning commute, in front of the computer, or when dealing with difficult people. This title includes 50 activities and techniques - most requiring less than 5 minutes.

Features dozens of simple games aims to foster and encourage creativity in the workplace and at home. This title includes games that help to: produce dramatically innovative work; convince people that they're creative; get a new project off the ground; perk up a meeting; overcome a creative block; and, use failure to spur creativity.

Gives you simple, fast, and enjoyable ways to train and motivate sales staff - or yourself - for selling success. This book helps the readers learn how to: master up-selling techniques for increased order value; polish communication skills to win sales and customer loyalty; and tailor features and benefits to reach difficult buyers.