Books in the Chandos Information Professional Series series

Approx.216 pages

Customer Service in Academic Libraries draws on practical experience to explore the concept, nature, and benefits of an organizational culture based upon the principles and practices of customer service, in its fullest sense.

Managing Archives provides a practical guide to archives management.

Library Storage Facilities: From Planning to Construction to Operation examines high-density library storage facilities, considering how such facilities are changing the nature of collection management. The book discusses the types of storage facilities and explores how institutions can collaborate and embrace cost saving options through opening shared off-site storage facilities, addressing common needs, and maximizing value and space in on-campus libraries. Considering a unique partnership between the Texas A&M University System and the University of Texas System, the book highlights best practice and lessons learned during implementation. Topics covered include storage strategies, geometric efficiency, systems integration, environmental control, and more. Provides insights on the importance of high-density library storage facilitiesLays out the process for funding, planning and building collaborations around storage facilitiesShows how to prepare a storage facility for operation in terms of staffing, workflow and equipmentConsiders repurposing existing structures as a way of building a storage facilityPresents how to incorporate a storage facility into services and operations

. Robertson on Library Security and Disaster Planning presents a collection of highly-cited, author published articles on security and disaster planning for libraries. . The text is the only place where these articles are compiled, making it a go-to volume for practitioners. The book covers all aspects of preparation and response, citing articles drawn from library journals such as Feliciter, Canadian insurance, Disaster recovery journal, and Canadian bookseller. . The book represents a wealth of the author's experience and expertise garnered during a distinguished career working with significant institutions on both their current security problems and their plans for future security.