Books in the Interpersonal Communication Texts series

A systematic study of interpersonal communication, which aims to emphasize experimental methodology and may be useful for conceptualizing empirical research. The text is aimed at developing tools for creative thinking and the design of a personal empirical research study.

This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

Illustrates the ways in which changing social patterns, the increasing diversity of the workforce, the introduction of new communication technologies, and the challenges of global integration and competition, create organizational and interpersonal networks that are intricately interwoven.