Books in the Management Extra series

Based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers, this title fuses key ideas with applied activities to help managers examine and improve how they work in practice. It provides the basis for self-paced learning at level 4/5.

What makes communication exciting is the application of fresh media and the individual empowerment that comes with blogs, wikkis, and mobile technology, in other words our sense of connectedness. This book looks at connectedness, models of communication and the barriers to communication.

Business Environment looks at the major factors that influence an organisation's strategy. It equips learners with a portfolio of tools including PESTLE, portfolio analysis, capability audits, SWOT and stakeholder analysis to analyse the internal and external environment within which their organisation operates and challenges them to develop their understanding of their organisation's strategic direction.

Customer focus is not simply a case of trying to get closer to your customers. There are more strategic decisions that if made can make your marketing more lean, more focused and more successful. Managing Customers and Markets explores what market orientation means and the key things you need to be able to do as a manager to make a difference.

Based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers, this title fuses key ideas with applied activities to help managers examine and improve how they work in practice. It provides the basis for self-paced learning at level 4/5.

Fuses key ideas with applied activities to help managers examine and improve how they work in practice. This series includes books, which provide the basis for self-paced learning at level 4/5. It helps trainers to plan and deliver high quality, business-led courses.

Based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers, this title fuses key ideas with applied activities to help managers examine and improve how they work in practice. It provides the basis for self-paced learning at level 4/5.

Suitable for Diploma level qualifications in management, this title aims to bring together all the best management thinking.

Fuses ideas with applied activities to help managers examine and improve how they work in practice. This series contains books which are provide the basis for self-paced learning at level 4/5.

Challenges mental models of leadership and management. This book helps readers to explore ways in which they can build a culture of commitment, performance and learning. It enables you to improve your influencing skills and the level of influence you hold with organisational stakeholders.

Managers need to be able to make sense of data and to use it selectively. This book considers the value of information in organisations and by assessing how effectively the information is used in a management role. It looks at different options for presenting figures so that trends become clearer and patterns simpler to spot.

To gain competitive advantage all parts of an organisation must be able to talk to one another. It follows then that all managers must be, in some sense, financial managers who are able to speak the common language of finance. This book aims to provide learners with the necessary understanding to input into the financial management of their organisation.

Presents a flexible approach to management development. Based on the NVQ framework to ease the creation of Diploma, Post Graduate Diploma or NVQ programmes for managers, this title is designed to give you the means to quickly plan and deliver high quality business-led courses. You can also choose the option that suits your company and budget.

Provides managers and trainers with a handbook for action and development. This book explores the concept of spotting good ideas, linking them to the business context and making them work. It shows how to provide direction by objectives and goals and monitor outcomes.