Books published by Amacom

Awarded bronze by "ForeWord Magazine" in the Book of the Year Awards 2007, Business & Economics category, this resource provides solutions for these fundamental symptoms of employee-manager discomfort.

Shows how to stand out from the crowd and deliver excellent service to customers. This book offers tips and strategies for improving and then maintaining any company's level of customer service. It is a reference for anyone seeking to make customers feel truly valued.

Shows readers how to develop clarity about what they want, and how they can achieve satisfaction, both personally and professionally.