Books published by Chartered Institute of Personnel & Development

Sets out simple principles and techniques to enhance your communication skills and ensure you make a positive impact on the telephone. this work provides practical guidance on: taking calls; making calls; using your voice, intonation and language to best effect; and listening attentively and knowing when to take the initiative.

Obtain a firm grounding in the business issues that impact all HR professionals day to day with this essential and engaging text.

Develop an environment that effectively supports learning and growth in your organisation with this complete guide.

Critically examine the factors impacting upon L&D in organisations with this complete guide.

Develop and retain talent within your organisation in the most cost-effective way possible with the latest edition of this popular guide.

Prepare the managers of tomorrow with this comprehensive but concise book that merges theory with practical information and case studies.

Put HR at the heart of a modern approach to organisation development (OD) with this practical guide.

Critically analyse the concepts of leadership and management and their application in an organisational, social, environmental and multicultural context with this book.

Develop an in depth appreciation for the different factors that impact the employee-company relationship so that you can apply the theory in practice within your own organisation.