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This insightful book features contributions from legal firms doing innovative things in all aspects of the field, going beyond the enabling technology as well as approaches to dealing with market disruption itself.
Expert opinion, guidance, and market knowledge on what today's legal marketplace might look like tomorrow.
What works and what doesn't, examining the issues behind each of these questions and how they form the drivers of almost all human decision-making and behaviour.
From sourcing, onboarding, training, developing, and leadership development, this book provides suggestions and thought-provoking content to help forward-thinking firms better manage their age diverse personnel.
An in-depth look at the impact Blockchain will affect the legal profession, both in terms of how processes will change in the future, and the legal issues that lawyers will have to become aware of in an increasingly digital era.
Beyond Bias: Unleashing the Potential of Women in Law highlights the practical steps firms should be taking to address training, leadership, and retention, issues of female lawyers and how to start moving the needle.
"e;Client listening is the single most important marketing activity."e; - Paul Amit, Head of Sector and Client Marketing, DLA Piper. Forward-thinking firms know that listening effectively to their clients is crucial for improving client service, value, retention, and, ultimately, profitability. It can also help future-proof your firm by embedding client relationships, and anticipating client needs. Client Listening: Why It Pays and How to Do it, will show you how to design and implement effective client listening programmes and act on the intelligence gleaned to secure these critical benefits for your firm. It highlights the important factors that must be considered before launching a client listening programme, and offers practical advice to ensure its success. Topics include how to: * Identify the role of client listening within your firm's broader CRM and BD initiatives; * Overcome typical objections from individual lawyers to engaging in client listening; * Determine the type of client listening activities which best fit your firm's culture, budget, timetable, and purposes; * Design and conduct effective client questionnaires and interviews (how-to guide included); and * Ensure client feedback is reported, shared, absorbed, and converted into action appropriately. Real-life case studies from DLA Piper, Ashurst, CMS Cameron McKenna, K&L Gates, and KPMG reveal how firms are currently using client listening as a means to deepen client relationships and develop more responsive, value-added services. Useful appendices are also included to assist you with the design, launch, and fine-tuning of your own client listening programmes. These include: * A client listening planner; * A sample client invitation; and * A sample discussion guide for a client service review.
An up-to-date and detailed guide to the practical, regulatory and ethical considerations that must be reflected in your partnership agreement.
With legal fees coming under increasing scrutiny, all law firms, whether they charge by the hour or operate alternative fee arrangements (AFAs) will need to negotiate fees; be it a discount to an hourly rate or a year-long fixed retainer. Budgeting and negotiating skills will be needed by all fee earners with responsibility for agreeing any fees or discounts. The more a firm uses AFAs, the more important budgeting and negotiating becomes. Budgeting and Negotiating Fees with Clients: A Lawyer's Guide is a must-have handbook for individual lawyers, firm leaders and directors of support services who are looking to tackle these challenges head on at both an operational and a strategic level. It provides: * Clear analysis of the increasing importance of budgeting and negotiating fees for all firms whether they have adopted AFAs or rely on hourly rates; * A step-by-step guide for improving individual behaviour and firm-wide processes; and * Practical tools for generating consistently profitable fee structures. Supported by case studies from law firms and law firm clients, along with input from other management consultants, this report covers topics including: * Fee models adopted by law firms; * How AFAs are intensifying the need for budgeting and negotiating skills; * Alternative fees - risks and how to avoid them; * Understanding law firm financial data - a prerequisite for successful budgeting and negotiation; * Creating a realistic matter budget; * An introduction to legal project management; * Overcoming obstacles to negotiating fees effectively; * Managing the negotiation process effectively; * Obtaining the desired fees and structures; * Tips, tactics and tricks for negotiating; * Developing a strategy for better budgeting and negotiating; * Implementing change and embedding best practice; * Business tools for budgeting, negotiating and client communication; * How to operate value billing; and * Best practice law firm negotiation from a client's perspective. This invaluable resource also includes supporting checklists and templates to allow readers to start putting the lessons learnt throughout the report into practice immediately.
This vital report is the only textbook of its kind for practitioners in this complex area of law. Since 2002 this essential resource has continued to fulfil its promise of: Enabling compensated persons to understand and obtain the best deal from the means-tested benefits system through the use of personal injury trusts; Enabling solicitors to unravel the mystique surrounding the foundation and administration of personal injury trusts and to equip them to fulfil their role better for it; Enabling solicitors to develop compensation protection services to help protect their firms from negligence claims and to improve the bottom line; and enabling solicitors to do these things in as efficient and as practical a way as possible with the greatest amount of professional peace of mind. The fourth edition has been fully updated to include: The significant changes by the mental capacity act 2005 which came into force fully on 1st October 2007; A revised and expanded property section with specific focus on purchasing property where there is a P I Trust in place or where the Court of Protection are involved; 2008 changes to the care rules and Employment and Support Allowance, which has replaced Incapacity Benefit for new claimants; Plus, new and up-to-date precedents. It is vital that every lawyer doing personal injury compensation work should have a copy of this book on their shelves to enable them to give truly comprehensive advice as to the final process in achieving compensation.
Risk Management for Law Firms, 3rd Edition provides an in-depth analysis of key risk areas within the firm and aims to help firms meet new and emerging challenges with clear, practical examples.
Business Continuity and Disaster Recovery for Law Firms is a comprehensive step-by-step management guide to devising and implementing an effective business continuity plan for your firm. This vital new resource will provide you with the necessary tools to ensure that your firm is equipped to respond quickly and effectively to any business disruption, thereby preventing far-reaching repercussions on revenue, incoming work and reputation. Case studies and contributions from top law firms including DLA Piper, Allen & Overy, Ashurst, Clifford Chance and more will also provide you with proven business continuity solutions and mechanisms used to respond to crises, overcome disaster and protect your firm. Areas covered include: Examining the risks facing your firm in the current business climate; Evaluating the likelihood and severity of disruption; Establishing an appropriate continuity plan; Refining and strengthening the main components of your plan; Regulatory imperatives; Internal factors to consider in effective BC planning; IT resilience; data security and systems access; Embedding a disaster recovery process into the culture of your firm; Testing and monitoring the plan to ensure ongoing resilience; Process review: ensuring your BCP is in line with your business strategy; Communication strategies in the event of disruption; and Managing reputational risk; reducing damage and handling press;
A deep-dive into the key areas that drive innovation forward in the legal profession
Drive greater cross-selling success with this practical, actionable guide on creating a cross-serving culture within your law firm.
This report clearly defines the skills and responsibilities of the pricing director and will help law firms to develop strategic pricing.
This report presents a comprehensive framework and guidelines for developing a brand strategy tailored to your firm.
As law firms have grown larger and client problems have become increasingly complex, effective practice management has become the primary vehicle through which firms seek to deliver value to clients and differentiate themselves in a competitive market. Optimizing Practice Management: Driving Profitability and Market Position is intended to help firm leadership work through all the critical aspects of structuring and implementing an effective and optimized practice management system. The book is divided into five main sections, covering: The business case for practice management; Building the essential foundation; Developing the structure; Keys to successful implementation; and The role of the practice leader. This book will help law firm leaders to: Gain clarity on how to improve their market position and enhance the value perception of their services; Establish the optimal practice management structure to facilitate achievement of the firm's strategy and market position; Focus on particular practice specialties and subspecialties, and on clients or industries, where the firm can establish a sustainable competitive advantage; Define clearly the role of business unit leaders and members; and Align incentives to encourage the level of collaboration that clients are demanding. Detailed appendices contain the results of original research on practice management in the largest US law firms, and sample job descriptions for practice group leaders/members, based on the authors' experiences working with over half of the Am Law 200 law firms.
A highly practical, step-by-step guide to LLP conversion, specifically taking into account the unique considerations that are raised by today's economy and evolving legal marketplace. It highlights the key questions that need to be asked during the preparation and transition stages, as well as how to deal with the complications that may arise after
Next Generation Corporate Libraries and Information Services will provide you with the information you require to benchmark your strategies, ensure you continue to deliver the services that are required, and demonstrate your vital and integral role in how your organisation operates.
The Art of the Law Firm Merger gives you a clear understanding of the merger process from start to finish including how and when to recognise the indicators that the merger is not in the best interests of your firm. It provides templates and methodologies that ensure the success of your chosen merger and that your primary goals are achieved.
Balanced Scorecards for Law Firms report provides a vital introduction for firms wanting to know more about how the balanced scorecard can improve their own firm's performance.
An in-depth examination of why and how mid-sized law firms are in a unique position to compete and go head-to-head with Big Law
An invaluable resource for individuals tasked with addressing the challenging topic of US business litigation risks.
New Directions in Legal Services examines the fast pace of change in the legal services sector, driven in part by new technologies, and considers what the future holds.
Adjusting the Numbers: The Future of Finance in Law Firms looks back at a year like no other in our lifetimes, highlighting pricing, budgeting, strategic planning and people management principles, and identifying good compensation practices that can be applied during the pandemic, its gradual cessation, and beyond.
The Virtual Lawyer examines the new virtual ways of approaching marketing and business development, explaining how you can continue to strengthen your existing relationships, boost your visibility in the markets you serve, and generate the new introductions and new opportunities you'll need to grow your practice whilst working remotely.
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