Books published by HarperCollins Focus

Brian Tracy has worked with more than 500 companies throughout the US, Canada, and 22 other countries. He has helped hundreds of thousands of people worldwide to achieve spectacular results, and now he is helping businesses reach new levels of success with TurboStrategy. Readers will discover the practical techniques that the most successful businesses use to thrive, even in the toughest markets.

Building on the popular, breezy approach of the Knock Your Socks Off Service series, the authors provide managers with an upbeat primer on creating a first-class recovery system.

Men and women are wired to shop and buy differently, and smart business people not only know it--they know just how to put it to use every day. Learn how to crack the gender code to exponentially increase your sales.

Companies are struggling to remain flexible, future-oriented, and responsive to market changes. Learn the five-step Discovery Process for aligning day-to-day planning with market-centric, discovery-driven innovation that focuses on the future.

How do you measure greatness? Learn how achieve a more meaningful and satisfying professional and personal life--one that's truly worthy of being called "great."

From seasoned veterans to first-timers, any instructor, trainer, manager, consultant, or coach charged with improving customer service will find The Customer Service Activity Book a powerful resource. The activities can easily be used as a complete customer service training program or customized and used individually to address areas of concern.The Customer Service Activity Book presents an array of dynamic and engaging activities that:* Reinforce what good customer service is -- and is not* Demonstrate how to work together most constructively and efficiently* Prove the value and the importance of ""sharing the load""* Show how to increase productivity and performance while enhancing relationships with customersAssembling 20 years of sales and customer service experiences in a wide variety of industries, The Customer Service Activity Book is a treasure trove of exercises for enhancing the quality of any customer service training program.

According to The 108 Skills of Natural Born Leaders, no one is born a leader. But everyone has the natural born capacity to lead. This book identifies the skill set that causes others to see people as natural born leaders, helps readers assess their current level of these skills, and coaches readers to master their weak areas

"Sometimes a manager''s job can seem overwhelming. Managers need to set goals, communicate well, train and motivate people, appraise performance, and cope with sensitive policy issues. It''s no wonder they have so many questions: ""How do I challenge people who''ve lost their motivation?"" ""What do I do to increase productivity?"" ""How do I address questions about impending layoffs -- when I know they''re true? ""How do I deal with my own difficult boss?"""The Manager''s Question and Answer Book" answers over 100 of these common -- and important -- management questions. Tackling issues like conflict management, recruitment and orientation, performance and stress management, political skills, and others, the book gives readers the help they need to handle any situation.Each question is addressed with a brief answer for quick guidance, followed by a longer ""tell me more"" section, which provides a thorough analysis for those who seek more in-depth guidance. "The Manager''s Question and Answer Book" is a crucial resource no manager can afford to be without."

For executives, managers, parents, and anyone seeking to influence others in work and in life, this creative guide reveals the essential leadership principles that adults can learn by taking a peek inside their childhood toy boxes.

A Business Tale offers readers the inspiration to make ethical choices even when it isn't easy or immediately rewarding.

Letters, forms, policies, evaluations, and handbooks--these are just a few of the documents that HR professionals produce every day. And it's not just the quantity that counts, it's the clarity and accuracy of the communications that are key. Here's the first writing manual designed especially for HR professionals

Being saddled with a terrible supervisor can turn even the best job into a nightmare. Unfortunately, not every boss is the great symbol of managerial perfection one would hope for. A Survival Guide for Working with Bad Bosses provides readers with savvy, practical advice for coping with managers and supervisors who are mean, incompetent, unethical, and worse.

When everyone is in alignment, leadership can seem like an easy task. But managers often struggle to get their teams back on track once miscommunication occurs. Discover the simple communication techniques that resolve problems and restore productivity.

Whether you're just entering your career, looking to make a change, or feel you're stalling out after years of success, this insightful road map reveals the twenty most compelling problems that veer careers off course--and how to stay on track to reach your goals.

Professionals would do well to study the leadership traits that made John F. Kennedy one of the most respected, beloved, and influential world leaders in modern history.John F. Kennedy on Leadership analyzes what made Kennedy, both before and during his Presidency, a unique and dominant force who would serve as the standard by which future leaders would be judged.

Oliver lucidly explains how financial information--especially information relating to costs--is generated and reported in today's service and manufacturing organizations. Avoiding hard-to-grasp technicalities, the author shows business professionals how to accurately determine how well their business is performing and quickly diagnose financial and operational problems.

The Complete Guide to Accelerating Sales Force Performance develops an effective, innovative framework for evaluating and improving the performance of any sales force. This book identifies and describes the key factors for creating a fast-track, go-to-market strategy.

A good appraisal system can serve as an effective structure for culture change within an organization -- and it can help ease one of every manager's most dreaded duties. Now, based on 25 years of experience, Dick Grote gives readers everything they need to make the process work well.

Double the babies means double the challenges! Learn from a mom who knows what you're going through how best to navigate the difficult but rewarding phase of caring for newborn twins.

Organized in an easy-to-access, quick-reference format, this bestselling guide is a passport to worldwide negotiation skills---and greater business success.

The Facility Manager's Guide to Finance and Budgeting is the first primer designed to teach them the ropes quickly, concisely, and with minimum pain.

Exceptional leaders are the ones who are able to analyze problems, optimize resources, inspire loyalty, and execute strategy. There is no more stunning example in history than Alexander the Great. The Wisdom of Alexander the Great reveals four leadership processes distilled from the life and extraordinary accomplishments of Alexander, King of Macedonia.

John Maloof has built a stellar career by farming For-Sale-By- Owner (FSBOs) properties. He made six figures his first year as a real estate agent using his prospecting plan. Here, he shows other agents how they can do the same. He also provides Internet resources and a sample resume and log sheet.

Teams have evolved into an important structure in business today--and are now needed more than ever. An insightful collection of activities, Team Workout provides facilitators, trainers, leaders, and managers with a wide variety of tools to increase team effectiveness and upgrade skills and knowledge within today's challenging organizational environment.

When the pressure is on to root out an elusive software or hardware glitch, what's needed is a cool head courtesy of a set of rules guaranteed to work on any system, in any circumstance. Written in a frank but engaging style, Debugging provides simple, foolproof principles guaranteed to help find any bug quickly.

Nearly all managers dream of being inspiring leaders who elicit the most from their people. But while they may understand the skills needed to manage their teams, very few know how to put their knowledge into practice. This book focuses not just on "understanding" principles of good management, but on taking action.

A Manager's Guide to Improving Workplace Performanc e offers a practical, step-by-step approach to guiding employees to excellence by analyzing their problem areas, developing creative solutions, and implementing change.

Drawing from real-life stories, this helpful and humorous guide provides readers with practical advice for handling a wide range of difficult types. From whiners and wastrels to the needy and nefarious, this book gives readers the tools they need to handle any type of difficult employee.

In a newly updated second edition, Resolving Conflicts on the Job gives succinct and clear guidelines for dealing with conflict on both interpersonal and organizational levels.