Books published by HarperCollins Focus

Don't let your customer interactions go astray. Develop the customer service skills necessary for the success of your company.

Introverts can not only still be salespeople; they can be incredible salespeople--without changing who they are!

Before you start looking for your next house, begin here--your one-stop source with the power to eliminate the stress and confusion of securing the money necessary to buy any home.

No other sales book will tell it like, in this guide that Hubspot has called "the funniest sales book of all time."

You don't have to build a mountain of debt getting an MBA. Instead, you can MOOC your way to your dream job at low or even no cost!

Meyer shows managers, executives, and business owners how to identify the right market to create, use common denominators for success, avoid common and costly pitfalls that can easily derail efforts, find funding to support a new market, and more to build an exciting, profitable venture.

Your company may be profitable today, with a solid product, plenty of buyers, and healthy pricing. If so, congratulations-it's an enviable position.Now, throw out everything you're planning to do to stay competitive. Your future survival means keep­ing pace with a world in flux, as expanding global markets, shorter and unpredictable business cycles, and increased ROI pressures reshape industries and erode market share for even the most venerable com­panies. "Cheaper, bigger, faster, and newer" are the imperatives driving organizations, no matter how thinly spread their people and resources.So how can your organization stay ahead of competitors ready to spring from any corner of the globe? Learning to Succeed provides a deceptively simple, yet effective solution: Become a dynamic learning organization that actively embraces learning across the ranks, from the executive offices to the mailroom.Expanding on Peter M. Senge's The Fifth Discipline, corporate learning expert Jason Wingard draws from hundreds of interviews with senior executives, surveys, and questionnaires with division heads and business unit managers, and personal observations at companies big and small to:• Detail the pressures and opportunities of the global marketplace, with its expanding pool of resources, customers, and competitors.• Supply a Continuous Integration of Learning and Strategy (CILS) model that takes you through the process of analysis, strategic planning, implementation, and evaluation of learning programs.• Make a compelling argument for naming a chief learning officer, who assumes a top strategic role.• Blend thought leadership initiatives, development programs, and advisory services, and ensure that they link to corporate strategy.• Overcome culture and cost obstacles that can stand in the way of CILS and perpetuate the status quo.• Quantify how your learning initiatives impact the bottom line using the Return on Learning (ROL) formula.• Create a culture of excellence that attracts and retains top talent, and nurtures manager effectiveness.As this deeply informative book shows, corporate learning is not just an "intangible" or hit-or-miss pursuit. It's a critical shift achieved through careful implementation-and the most reliable solution for anticipating change, shifting gears, and thriving in our fast-paced world.

True operational excellence is not about a method but a mindset . . . and a relentless pursuit of doing things better.

For anyone who feels incapable of big-time success, boxing great and business icon George Foreman has an important life principle to share: Champions are not born. They're made.

CUSTOM EDITION

How can you grow to your fullest potential and become someone who spends your years until retirement working for meaning, not money?

Where do you spend your time? As a salesperson, chances are you're wasting it on things that aren't professionally impactful or personally fulfilling. Learn the key to gaining more of everything you want--sales, time with family, and money--by making the most out of your day.

Two estranged cousins---geeky horror movie fanatic Ricki and makeup guru Lana---accidentally switch bodies for a fateful summer road trip in Freaky in Fresno by author Laurie Boyle Crompton.

Cherished nursery rhymes now in the perfect size for little hands and big imaginations. Enjoy these beloved nursery rhymes now in the perfect format for small hands and big imaginations. Mother Goose's nursery rhymes have been a perennial favorite of children (and parents) for over a century. Each nursery rhyme is accompanied by the breathtaking artwork of illustrator and RISD graduate Gina Baek. From stocking stuffers to baby showers, this affordable edition of Mother Goose is the perfect gift for any occasion.

From comfort-food favorites and delicious desserts to vegetarian classics and gluten-free options, this is the only dumpling cookbook you'll ever need.Explore the vast appeal of one of humanity's oldest meals with recipes from the heart of China to the coasts of Italy and everywhere else excellent taste prevails. This cookbook is the perfect present for every skill level, from wonton wannabes to dumpling demigods. And with over 100 easy-to-follow recipes, you can become a dumpling master in no time! No matter your personal taste and dietary preferences, you'll never run out of new recipes to try. From comfort-food favorites and delicious desserts to vegetarian classics and gluten-free options, this is the only dumpling cookbook you'll ever need.

Craving chocolate? Coconut? How about apple pie with a walnut crust? Satisfy your cravings with the only intuitive dessert cookbook on the market.Featuring over 550 pages of mouth-watering treats organized by what you're craving, you won't have to settle for less when indulging your sweet tooth. With delicious gluten-free recipes and vegan baking options, no one will ever feel left out at the dessert table again. Whether you're craving creamy chocolate or delicious peach pie, this cookbook has a sweet recipe for everyone. Turn that pie-in-the-sky dessert list into a decadent buffet with the only dessert cookbook you'll ever need.

Take the stress out of holiday decorations with Speedy Christmas Tree.No mess, no fuss, no watering needed, Speedy Christmas Tree is the perfect solution for anyone who feels bah, humbug about fighting with a real tree. Simply pop, place, and fan for a perfect miniature Christmas tree for side tables, table toppers, and window displays. Plus, this easy-to-use board book comes with pop-out ornament to make decorating a snap.This durable board book will stand up to the wear and tear of the holiday season, so you can make it a part of your holiday tradition for years to come. Take the stress out of holiday decorations with Speedy Christmas Tree.

A Toast to Hollywood!Paramount Pictures, the oldest Hollywood studio in operation, has released countless award-winning and box office-busting movies that have spanned the age of cinema, from the medium's silent advent to talkies, color, and CGI blockbusters. Hollywood Cocktails features more than 100 cocktails inspired by over 100 iconic films, all released by Paramount Pictures. This gorgeously illustrated collection of star power is filled with film facts and detailed recipes that guarantee you'll never again be wondering what to drink or watch. Hollywood Cocktails will delight movie buffs and mixologists alike!

A driven 17-year-old girl whose family life has fallen apart after the death of her Cuban abuela and the divorce of her parents turns to a kitchen apprenticeship in Lyon, France, as the only means to bring order back to her life.

Apply the seven universal elements of powerful stories to dramatically improve how you connect with customers and grow your business through social media channels.

Harness the power of communities, both inside and outside of your organization, to drive value and revenue, activate your employees' and customers' talents, and create a highly engaged, loyal customer base.

In The Leader's Greatest Return, Maxwell shares the most important lessons he's learned about the leadership development process over the last quarter century, from identifying high-potential leaders to coaching leaders to develop others.

Bestselling author and serial entrepreneur Dale Partridge provides a concrete, easily executed plan for readers looking to start a business that will result in greater freedom, a stronger family, and healthier finances.