Books published by IGI Global

In the modern data-driven era, artificial intelligence (AI) and machine learning (ML) technologies that allow a computer to mimic intelligent human behavior are essential for organizations to achieve business excellence and assist organizations in extracting useful information from raw data. AI and ML have existed for decades, but in the age of big data, this sort of analysis is in higher demand than ever, especially for customer support and analytics. The Handbook of Research on AI and Machine Learning Applications in Customer Support and Analytics investigates the applications of AI and ML and how they can be implemented to enhance customer support and analytics at various levels of organizations. This book is ideal for marketing professionals, managers, business owners, researchers, practitioners, academicians, instructors, university libraries, and students, and covers topics such as artificial intelligence, machine learning, supervised learning, deep learning, customer sentiment analysis, data mining, neural networks, and business analytics.

Innovation and creativity in organizations are pivotal to survival as human activity fuses with technological domains. Exploiting the potential of technology to use it in innovative and creative ways that change how and what humans do for the better lies within the influence of the andragogical leader. Leading by example, when andragogical leaders model the use of technology, they also model creativity, innovation, and failure as a positive learning experience. Andragogical leaders should model effective technology use daily. The Handbook of Research on Andragogical Leadership and Technology in a Modern World provides diverse perspectives, experiences, theories, and philosophies related to andragogical leadership and technology across all levels of education. Covering key topics such as transformational leadership, learning pedagogy, and instructional technology, this major reference work is ideal for policymakers, managers, industry professionals, researchers, academicians, scholars, practitioners, instructors, and students.

The world is in the midst of a mental health crisis. This combined with the complexities of health insurance regulations is putting our most vulnerable populations at risk. Further, mental health stigma influences people's perceptions and makes it more difficult for vulnerable populations to get the help that they need. It is essential that there are sufficient resources in navigating complex mental healthcare systems. Perspectives and Considerations on Navigating the Mental Healthcare System provides recommendations about seeking mental healthcare in a complex system. It also raises awareness that many of those suffering need to overcome obstacles in seeking treatment. Covering topics such as mental health stigma, self-advocacy, and library support, this premier reference source is an excellent resource for caregivers, counselors, psychologists, therapists, community leaders, librarians, students and faculty of higher education, researchers, and academicians.