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  • Save 13%
    - Valuation, LBOs, M&A, and IPOs
    by Joshua Pearl & Joshua Rosenbaum
    £68.49

  • Save 15%
    - Drug Development and Clinical Applications
    by Zhang
    £161.99

    Nucleic Acids in Medicinal Chemistry and Chemical BiologyAn up-to-date and comprehensive exploration of nucleic acid medicinal chemistry and its applicationsIn Nucleic Acids in Medicinal Chemistry and Chemical Biology: Drug Development and Clinical Applications, a team of distinguished researchers delivers a comprehensive overview of the chemistry and biology of nucleic acids and their therapeutic applications. The book emphasizes the latest research in the field, including new technologies like CRISPR that create novel possibilities to edit mutated genes at the genomic DNA level and to treat inherited diseases and cancers.The authors explore the application of modified nucleosides and nucleotides in medicinal chemistry, a variety of current topics on nucleic acid chemistry and biology, nucleic acid drugs used to treat disease, and more. They also probe new domains of pharmaceutical research, offering the reader a wealth of new drug discovery opportunities emerging in this dynamic field.Readers will also find:* A thorough introduction to the basic terminology and knowledge of the field of nucleic acid medicinal chemistry* Comprehensive explorations of the methods used to determine the development of nucleic acid drugs* Practical discussions of new technologies, like CRISPR, nanotechnology-based delivery systems, synthetic biology, and DNA-encoded chemical libraries* In-depth examinations of the latest, cutting-edge developments in nucleic acid medicinal chemistryPerfect for medicinal and nucleic acid chemists, Nucleic Acids in Medicinal Chemistry and Chemical Biology will also earn a place in the libraries of biochemists, chemical biologists, and pharmaceutical researchers.

  • Save 28%
    by Mike (Profian) Bursell
    £27.49

    Learn to analyze and measure risk by exploring the nature of trust and its application to cybersecurityTrust in Computer Systems and the Cloud delivers an insightful and practical new take on what it means to trust in the context of computer and network security and the impact on the emerging field of Confidential Computing. Author Mike Bursell's experience, ranging from Chief Security Architect at Red Hat to CEO at a Confidential Computing start-up grounds the reader in fundamental concepts of trust and related ideas before discussing the more sophisticated applications of these concepts to various areas in computing.The book demonstrates in the importance of understanding and quantifying risk and draws on the social and computer sciences to explain hardware and software security, complex systems, and open source communities. It takes a detailed look at the impact of Confidential Computing on security, trust and risk and also describes the emerging concept of trust domains, which provide an alternative to standard layered security.* Foundational definitions of trust from sociology and other social sciences, how they evolved, and what modern concepts of trust mean to computer professionals* A comprehensive examination of the importance of systems, from open-source communities to HSMs, TPMs, and Confidential Computing with TEEs.* A thorough exploration of trust domains, including explorations of communities of practice, the centralization of control and policies, and monitoringPerfect for security architects at the CISSP level or higher, Trust in Computer Systems and the Cloud is also an indispensable addition to the libraries of system architects, security system engineers, and master's students in software architecture and security.

  • Save 14%
    - Intelligent Manufacturing with Zero Defects
    by FT Cheng
    £96.99

    Industry 4.1 Intelligent Manufacturing with Zero DefectsDiscover the future of manufacturing with this comprehensive introduction to Industry 4.0 technologies from a celebrated expert in the fieldIndustry 4.1: Intelligent Manufacturing with Zero Defects delivers an in-depth exploration of the functions of intelligent manufacturing and its applications and implementations through the Intelligent Factory Automation (iFA) System Platform. The book's distinguished editor offers readers a broad range of resources that educate and enlighten on topics as diverse as the Internet of Things, edge computing, cloud computing, and cyber-physical systems.You'll learn about three different advanced prediction technologies: Automatic Virtual Metrology (AVM), Intelligent Yield Management (IYM), and Intelligent Predictive Maintenance (IPM). Different use cases in a variety of manufacturing industries are covered, including both high-tech and traditional areas.In addition to providing a broad view of intelligent manufacturing and covering fundamental technologies like sensors, communication standards, and container technologies, the book offers access to experimental data through the IEEE DataPort. Finally, it shows readers how to build an intelligent manufacturing platform called an Advanced Manufacturing Cloud of Things (AMCoT).Readers will also learn from:* An introduction to the evolution of automation and development strategy of intelligent manufacturing* A comprehensive discussion of foundational concepts in sensors, communication standards, and container technologies* An exploration of the applications of the Internet of Things, edge computing, and cloud computing* The Intelligent Factory Automation (iFA) System Platform and its applications and implementations* A variety of use cases of intelligent manufacturing, from industries like flat-panel, semiconductor, solar cell, automotive, aerospace, chemical, and blow molding machinePerfect for researchers, engineers, scientists, professionals, and students who are interested in the ongoing evolution of Industry 4.0 and beyond, Industry 4.1: Intelligent Manufacturing with Zero Defects will also win a place in the library of laypersons interested in intelligent manufacturing applications and concepts. Completely unique, this book shows readers how Industry 4.0 technologies can be applied to achieve the goal of Zero Defects for all product

  • Save 13%
    by Len (University of Washington) Holm
    £68.49

    A MUST-HAVE, PRACTICAL GUIDE THAT CONNECTS SCHEDULING AND CONSTRUCTION PROJECT MANAGEMENTIn A Contractor's Guide to Planning, Scheduling, and Control, an experienced construction professional delivers a unique and effective approach to the planning and scheduling responsibilities of a construction project manager, superintendent, or jobsite scheduler. The author describes the complete scheduling cycle, from preconstruction and scheduling through controls and closeout, from the perspective of real-world general contractors and scheduling professionals.Filled with tools and strategies that actually help contractors build projects, and light on academic jargon and terminology that's not used in the field, the book includes examples of real craft workers and subcontractors, like electricians, carpenters, and drywallers, to highlight the concepts discussed within. Finally, an extensive appendix rounds out the book with references to additional resources for the reader.This comprehensive guide includes:* Thorough introductions to construction contracting, lean construction planning, subcontractor management, and more* A comprehensive exploration of a commercial case study that's considered in each chapter, connecting critical topics with a consistent through line* End-of-chapter review questions and applied exercises* Access to a companion website that includes additional resources and, for instructors, solutions, additional case studies, sample estimates, and sample schedulesPerfect for upper-level undergraduate students in construction management and construction engineering programs, A Contractor's Guide to Planning, Scheduling, and Control is also an irreplaceable reference for general contractors and construction project ­management professionals.

  • Save 28%
    by April Speight
    £27.49

    Become proficient and efficient with Visual Studio Code and learn how to integrate all your external tools!Visual Studio Code for Python Programmers helps Python developers become not just familiar, but productive in Visual Studio Code. To start, you'll find the steps for installing Visual Studio Code on Windows, Mac and Linux platforms, along with an introduction to the editing features of the workspace. Coverage of more advanced functionality includes managing source code, debugging, unit testing, and Jupyter Notebook support. The book finishes with a walk-through of real-world projects which utilize Visual Studio Code features introduced in the book.For developers, the choice of an editor is a very personal one. You have idiosyncratic needs and wants that are unique to you as a developer. This book will help you learn how to customize Visual Studio Code to meet your needs and Python development workflow.* Introduces you to the features of the Visual Studio Code workspace and how those features can be customized* Demonstrates how Visual Studio Code allows you to choose your structure according to your needs* Covers editing code in Python, including syntax highlighting, code completion, object definition, refactoring, and code navigation* Describes Git integration and how to perform common Git functions (commits, checkouts, branches, and merges) from within Visual Studio Code* Highlights debugging features for Python developersA final section on Real World Applications will step you through several examples (and features integration with Django, Flask, Jupyter Notebook, Docker, and Azure), so you can hit the ground running with Visual Studio Code.

  • Save 14%
    - An Evidence-Based Approach
    by John Hunsley & Catherine M. Lee
    £83.49 - 211.49

    Hunsley s Introduction to Clinical Psychology: An Evidence - Based Approach, 2nd Edition provides clinical psychologists with an up-to-date resource that focuses on the scientific method and those clinical practices that are supported by research. This text offers important opportunities to contextualize clinical practice.

  • Save 13%
    - Skills for Working Effectively with Parents, Teachers, and Other School Personnel
    by Linda Webb, Greg Brigman, Fran Mullis & et al.
    £66.99

    Proven practice tools and techniques for effective school consultations Consultation gives school counselors numerous advantages over individual or small group counseling.

  • Save 15%
    - The Role of Additives, Preservatives and Adulteration
    by M Sen
    £159.99

    FOOD CHEMISTRYA unique book detailing the impact of food adulteration, food toxicity and packaging on our nutritional balance, as well as presenting and analyzing technological advancements such as the uses of green solvents with sensors for non-destructive quality evaluation of food.Food Chemistry: The Role of Additives, Preservatives and Adulteration is designed to present basic information on the composition of foods and the chemical and physical changes that their characteristics undergo during processing, storage, and handling. Details concerning recent developments and insights into the future of food chemical risk analysis are presented, along with topics such as food chemistry, the role of additives, preservatives, and food adulteration, food safety objectives, risk assessment, quality assurance, and control. Moreover, good manufacturing practices, food processing systems, design and control, and rapid methods of analysis and detection are covered, as well as sensor technology, environmental control, and safety.The book also presents detailed information about the chemistry of each major class of food additive and their multiple functionalities. In addition, numerous recent findings are covered, along with an explanation of how their quality is ascertained and consumer safety ensured.Audience The core audience of this book include food technologists, food chemists, biochemists, biotechnologists, food, and beverage technologists, and nanoscientists working in the field of food chemistry, food technology, and food and nanoscience. In addition, R&D experts, researchers in academia and industry working in food science/safety, and process engineers in industries will find this book extremely valuable.

  • Save 21%
    by Katherine B. Chauncey
    £14.99

    "Low-carb" doesn't have to mean "no-fun!"Low-carb diets are a hugely popular way to lose weight and stay healthy. But, contrary to what you may have heard, eating low-carb doesn't have to mean losing all your favorite foods and treats!In Low-Carb Diet For Dummies, you'll find an easy-to-follow guide to minimizing carbs while keeping the flavor by evaluating the quality of the carbs you do eat. You will learn to control--but not entirely eliminate (unless you want to)--the intake of refined sugars and flour by identifying and choosing whole, unprocessed food instead. You'll get fun and creative recipes that taste amazing, reduce the number on the scale, and improve your health. You'll also get:* Great advice on incorporating heart-healthy and waist-slimming exercise into your new diet* Tips on how to maintain your low-carb lifestyle in the long-run* Strategies for responsibly indulging in the occasional carb-y food--because "low-carb" doesn't mean "no-carb!"Perfect for anyone dieting for a short-term goal, as well as those looking for a long-term lifestyle change, Low-Carb Diet For Dummies is your secret weapon to going low-carb without missing out on some of the world's greatest foods.

  • - A Guide to Key Characteristics and Requirements
    by Allan (BAE Systems Seabridge
    £113.99

    Aircraft Systems ClassificationsEnables aerospace professionals to quickly and accurately reference key information about all types of aircraft systemsAircraft Systems Classifications: A Handbook of Characteristics and Design Guidelines provides comprehensive information on aircraft systems delivered in a concise, direct, and standardized way, allowing readers to easily find the information they need. The book presents a full set of characteristics and requirements for all types of aircraft systems, including avionic, mission, and supporting ground systems, in a single volume. Readers can delve further into specific topics by referencing the detailed glossary and bibliography.To aid in reader comprehension, each aircraft system is broken down according to various criteria, such as:* Purpose, description, and safety* Integration with other systems* Key interfaces and design drivers* Modeling and simulation* Best practices and future trendsWritten for aerospace professionals, researchers, and advanced students with some existing knowledge of the aircraft industry, this book allows readers to quickly reference information on every aspect of aircraft systems.

  • Save 28%
    - Practical Applications of Artificial Intelligence, Machine Learning, and Deep Learning
    by Terisa Roberts
    £27.49

    A wide-ranging overview of the use of machine learning and AI techniques in financial risk management, including practical advice for implementationRisk Modeling: Practical Applications of Artificial Intelligence, Machine Learning, and Deep Learning introduces readers to the use of innovative AI technologies for forecasting and evaluating financial risks. Providing up-to-date coverage of the practical application of current modelling techniques in risk management, this real-world guide also explores new opportunities and challenges associated with implementing machine learning and artificial intelligence (AI) into the risk management process.Authors Terisa Roberts and Stephen Tonna provide readers with a clear understanding about the strengths and weaknesses of machine learning and AI while explaining how they can be applied to both everyday risk management problems and to evaluate the financial impact of extreme events such as global pandemics and changes in climate. Throughout the text, the authors clarify misconceptions about the use of machine learning and AI techniques using clear explanations while offering step-by-step advice for implementing the technologies into an organization's risk management model governance framework. This authoritative volume:* Highlights the use of machine learning and AI in identifying procedures for avoiding or minimizing financial risk* Discusses practical tools for assessing bias and interpretability of resultant models developed with machine learning algorithms and techniques* Covers the basic principles and nuances of feature engineering and common machine learning algorithms* Illustrates how risk modeling is incorporating machine learning and AI techniques to rapidly consume complex data and address current gaps in the end-to-end modelling lifecycle* Explains how proprietary software and open-source languages can be combined to deliver the best of both worlds: for risk models and risk practitionersRisk Modeling: Practical Applications of Artificial Intelligence, Machine Learning, and Deep Learning is an invaluable guide for CEOs, CROs, CFOs, risk managers, business managers, and other professionals working in risk management.

  • Save 15%
    by Drake University) Pappas & Janice L. (University of Michigan
    £169.49

    The work contained in this volume is an eclectic mix of analytical studies on diatoms. Mathematical treatment of the various biological disciplines covered in this book range from implicit, but succinct studies to more elaborate detailed computational studies. Topics include growth models, nanostructure, nanoengineering, cell growth, araphid diatoms, valve ontogeny, diatom metabolism, diatom motility, synchronization, diatom kinematics, photonics, biogenic sensors, photochemistry, diatom light response, colony growth, siliceous unicells, algal kinetics, diatom structure, diatom imaging, functional morphology, geometric structure, biomineralization, high-resolution imaging, non-destructive imaging, and 3D structure. This wide-ranging volume provides an introductory as well as an advanced treatment of recent interests in diatom research.The mathematical research in this volume may be applicable to studies of other unicells, biomechanics, biological processes, physio-chemical analyses, or nanoscience.

  • Save 14%
    - Fundamentals and Projects
    by Richard J. (California Polytechnic State University, Santa Clara University, University of Southern California & et al.
    £91.99

    Thermal Systems DesignDiscover a project-based approach to thermal systems designIn the newly revised Second Edition of Thermal Systems Design: Fundamentals and Projects, accomplished engineer and educator Dr. Richard J. Martin offers senior undergraduate and graduate students an insightful exposure to real-world design projects. The author delivers a brief review of the laws of thermodynamics, fluid mechanics, heat transfer, and combustion before moving on to a more expansive discussion of how to apply these fundamentals to design common thermal systems like boilers, combustion turbines, heat pumps, and refrigeration systems.The book includes design prompts for 14 real-world projects, teaching students and readers how to approach tasks like preparing Process Flow Diagrams and computing the thermodynamic details necessary to describe the states designated therein. Readers will learn to size pipes, ducts, and major equipment and to prepare Piping and Instrumentation Diagrams that contain the instruments, valves, and control loops needed for automatic functioning of the system.The Second Edition offers an updated look at the pedagogy of conservation equations, new examples of fuel-rich combustion, and a new summary of techniques to mitigate against thermal expansion and shock. Readers will also enjoy:* Thorough introductions to thermodynamics, fluid mechanics, and heat transfer, including topics like the thermodynamics of state, flow in porous media, and radiant exchange* A broad exploration of combustion fundamentals, including pollutant formation and control, combustion safety, and simple tools for computing thermochemical equilibrium when product gases contain carbon monoxide and hydrogen* Practical discussions of process flow diagrams, including intelligent CAD, equipment, process lines, valves and instruments, and non-engineering items* In-depth examinations of advanced thermodynamics, including customized functions to compute thermodynamic properties of air, combustion products, water/steam, and ammonia right in the user's Excel workbookPerfect for students and instructors in capstone design courses, Thermal Systems Design: Fundamentals and Projects is also a must-read resource for mechanical and chemical engineering practitioners who are seeking to extend their engineering know-how to a wide range of unfamiliar thermal systems.

  • Save 15%
    - Ecology, Physiology, Genetics and Culture
    by Elizabeth (Galway-Mayo Institute of Technology Gosling
    £166.99

    A comprehensive volume providing broad and detailed coverage of marine musselsMarine Mussels: Ecology, Physiology, Genetics and Culture provides readers with in-depth, fully up-to-date information on all major aspects of marine mussels. Written by an internationally renowned expert in the field, this authoritative volume addresses morphology, ecology, ­feeding, phylogeny and evolution, reproduction and larval development, settlement and recruitment, genetics, disease, management of culture systems and more. The book encompasses many different species of marine mussels: genus Mytilus, other important commercial marine genera such as Perna, Aulacomya and Choromytilus, and non-commercial genera including Modiolus, Geukensia, Brachidontes and hydrothermal vent Bathymodiolus.Comprising twelve extensively cross-referenced chapters, the book discusses a diversity of integrated topics that range from fundamental physiology of marine mussels to new techniques being applied in their biology and ecology. Author Elizabeth Gosling reviews contemporary developments and issues in the field such as the use of DNA genetic markers in detecting and diagnosing different strains of pathogenic bacteria, the use of mussels as monitors of marine contaminants, sophisticated modelling techniques that simulate disease and forecast outbreaks, and the impacts of global warming, ocean acidification and hypoxia on marine mussels. Presenting an inclusive, highly detailed treatment of mussel biology, physiology, genetics, and culture, this invaluable resource:* Contains thorough descriptions of external and internal anatomy, global and local distribution patterns, the impacts of mussels on marine ecosystems, and the processes of circulation, respiration, excretion and osmoregulation* Reflects significant advances in mussel science and new areas of research in marine mussels* Describes the fundamentals of mussel aquaculture, the types and levels of contaminants in the marine environment and new approaches for sustainable aquaculture development* Discusses the application of genetic methods, population genetics, global breeding programmes and the emerging area of bivalve genomics* Addresses the role of mussels in disease transmission to humans, including production and processing controls, regulation of monitoring and quality controlMarine Mussels: Ecology, Physiology, Genetics and Culture is essential reading for biological scientists, researchers, instructors and advanced students in the fields of biology, ecology, aquaculture, environmental science, toxicology, genetics, pathology, taxonomy and public health.

  • - Fundamentals and Applications
    by Arik D. Brown
    £117.49

    In Active Electronically Scanned Arrays: Fundamentals and Applications, electromagnetics expert Dr. Arik D. Brown delivers a foundational treatment of active electronically scanned arrays (AESAs) ideal for engineering students and professionals. The distinguished author provides an overview of the primary subsystems of an AESA and detailed explanations of key design concepts and fundamentals for subsystems, including antenna array elements, transmit/receive modules, and beamformers.Performance results for various AESA architectures often found in industry, including analog, subarrayed, and digital beamforming AESAs, are discussed. With a focus on practical knowledge and applications, Active Electronically Scanned Arrays: Fundamentals and Applications offers an accessible overview of a technology critical to the implementation of collision avoidance in cars, air surveillance radar, communication antennas, and defense technologies.The book also includes:* A thorough introduction to AESAs, including a top-level block diagram view and explanations of key components and subsystems* Detailed explanations of the impact of AESAs on mission applications including Radar, Electronic Attack (EA), Electronic Support Measures (ESM), SIGINT and Communications* Comprehensive explorations of antenna array elements, transmit/receive modules, and beamformers including their purpose, functions, and practical design considerations* In-depth examinations of AESA architecture performance for current and future systems* Utility of AESAs for implementing adaptive beamforming for Electronic Counter-Countermeasures (ECCM)Perfect for electrical engineers working with active electronically scanned arrays, electronic warfare technologies, radar, or communications, Active Electronically Scanned Arrays: Fundamentals and Applications will also prove to be an invaluable resource for defense students undertaking military education and training.

  • Save 15%
    - Applications in GeoRadar, FDEM, TDEM, and AEM
    by Fabio Giannino
    £142.49

    Discover the utility of four popular electromagnetic geophysical techniquesIn GeoRadar, FDEM, TDEM, and AEM Methods, accomplished researchers Fabio Giannino and Giovanni Leucci deliver an in-depth exploration of the theory and application of four different electromagnetic geophysical techniques: ground penetrating radar, the frequency domain electromagnetic method, the time domain electromagnetic method, and the airborne electromagnetic method. The authors offer a full description of each technique as they relate to the economics, planning, and logistics of deploying each of them on-site.The book also discusses the potential output of each method and how it can be combined with other sources of below- and above-ground information to create a digitized common point cloud containing a wide variety of data.Giannino and Leucci rely on 25 years of professional experience in over 40 countries around the world to provide readers with a fulsome description of the optimal use of GPR, FDEM, TDEM, and AEM, demonstrating their flexibility and applicability to a wide variety of use cases.Readers will also benefit from the inclusion of:* A thorough introduction to electromagnetic theory, including the operative principles and theory of ground penetrating radar (GPR) and the frequency domain electromagnetic method (FDEM)* An exploration of hardware architecture and surveying, including GPR, FDEM, time domain electromagnetic method (TDEM), and airborne electromagnetic (AEM) surveying* A collection of case studies, including a multiple-geophysical archaeological GPR survey in Turkey and a UXO search in a building area in Italy using FDEM /li>* Discussions of planning and mobilizing a campaign, the shipment and clearance of survey equipment, and managing the operative aspects of field activityPerfect for forensic and archaeological geophysicists, GeoRadar, FDEM, TDEM, and AEM Methods will also earn a place in the libraries of anyone seeking a one-stop reference for the planning and deployment of GDR, FDEM, TDEM, and AEM surveying techniques.

  • Save 14%
    - Technology Approach
    by Nemai Chandra (Monash University Karmakar
    £87.99

  • Save 24%
    - How to Put People First in the Digital World
    by Michael S. Erwin
    £15.99

    Discover how putting people first creates vibrant organizations and profound changeIn Leadership is a Relationship, accomplished founders and authors Michael S. Erwin and Willys DeVoll deliver an insightful collection of interviews with leaders who have succeeded by prioritizing the wellbeing of other people. Featuring fresh stories from leaders like Olympic legend Kerri Walsh Jennings, former Secretary of Veterans Affairs Bob McDonald, and visionary principal Dr. Virginia Hill, the book shows how you too can become a relationship-based leader and thrive in our chaotic, digital world. By highlighting role models from different careers, backgrounds, skill sets, and schools of thought, the authors offer readers an inspiring antidote to one of the most serious--and underreported--crises of our era: the damage that digital distractions have done to our personal relationships.The book offers:* Concrete strategies for combating the depersonalization of the Information Age and strengthening our connections with other people* Real stories of how people from Olympic champions to small-business owners have put people first* Take-away tips for the busy reader who needs quick insight or hopes to use the book in a modular curriculum for their organization or classPerfect for anyone who wants lead both morally and effectively, Leadership is a Relationship provides a concise and convincing argument that leaders who put people first have the best chance of succeeding in the twenty-first century.

  • Save 14%
    - An Intervention Mapping Approach
    by L. Kay Bartholomew Eldredge, Guy S. Parcel, Gerjo Kok, et al.
    £81.99

    The Intervention Mapping bible, updated with new theory, trends, and cases Planning Health Promotion Programs is the "bible" of the field, guiding students and practitioners through the planning process from a highly practical perspective.

  • Save 27%
    by Robert S. Griswold
    £21.99

    Discover how to be a landlord with ease Thinking about becoming a landlord? Property Management Kit For Dummies gives you proven strategies for establishing and maintaining rental properties, whether a single family or multi-resident unit.

  • Save 25%
    by Russell Wild
    £19.49

    The fast and easy way to get a handle on ETFs Exchange-traded funds (ETFs) have a strong foothold in the marketplace, because they are less volatile than individual stocks, cheaper than most mutual funds, and subject to minimal taxation.

  • Save 23%
    - How Winning Companies Use Training to Engage, Convert, and Retain Customers
    by Daniel Quick
    £16.99

    Deliver maximum value to customers and clients with this blueprint to customer successIn The Customer Education Playbook: How Leading Companies Engage, Convert, and Retain Customers, customer learning experts Barry Kelly and Daniel Quick explain how teaching customers to best engage with your products and services is the key to converting them from prospects to loyal advocates of your brand.In this book, you'll examine how to define success for your customer, create a customer education development plan, and pursue customer success and revenue metrics. You'll also:* Learn why you should prioritize customer learning and invest in customer training and education* Discover how to create a detailed customer success and retention plan that emphasizes delivered value* Determine how to implement a learning strategy that maximizes and scales lifetime customer valuePerfect for founders, executives, managers, and practitioners at companies of all kinds, The Customer Education Playbook is especially practical for SaaS company executives seeking to extract and provide maximum value from their customers over the long haul.

  • Save 25%
    - Transforming Customer Experience for an On-Screen World
    by Rick DeLisi
    £17.99

    Digital Customer Service is the new standard for creating a 5-star customer experienceAs much as technology has improved our lives, for many people customer service experiences remain unnecessarily frustrating. But the advent of Digital Customer Service (DCS) promises to make these interactions seamless and effortless by creating experiences that occur entirely on a customer's own screen, even in situations where it is preferable to speak to an agent.Digital Customer Service: Transforming Customer Experience for an On-Screen World traces the evolution of customer service--as well as the evolution of customer expectations and the underlying psychology that drives customer behavior - from the days of the first call centers in the 1980s all the way to today's digital world.Written for Customer Service and Customer Experience leaders as well as C-suite executives (CEOs, CFOs, CIOs), Digital Customer Service helps business leaders balance three critical priorities:* Creating an excellent experience for customers that increases customer loyalty and profitability* Driving down the cost of Customer Service/Support interactions, while increasing revenue through Sales interactions* Moving quickly toward the goal of "digital transformation"We have discovered--in our research and our first-hand experience--that when companies commit to achieving true Digital Customer Service, they can make significant progress toward all three of these goals at once. Digital Customer Service provides the roadmap for how your company can get there. And when you do, who wins? EVERYONE.

  • Save 23%
    - Lessons in Endurance from Startup Entrepreneurs
    by Mahendra Ramsinghani
    £16.99

    Managing your own psychology is the hardest skill for any founderAs acclaimed investor and entrepreneur Ben Horowitz once stated, managing your own psychology is the hardest skill for any founder or CEO. In The Resilient Founder: Lessons in Endurance from Startup Entrepreneurs, Mahendra Ramsinghani gathers insights from over a hundred founders to deliver an intuitive and insightful guide to understanding our psychology and navigating the psychological pressures of startup leadership.Venture backed companies are expected to grow at high velocity, raise large amounts of capital, build teams effectively to achieve unicorn, no decacorn status. Yet the journey is long, filled with uncertainties, extremities and black swan events. It can wear out the best and the brightest. On the outside, a CEO can demonstrate sheer bravado, an invincible spirit as they behead dragons in the business battlefield. And on the inside, they deal with their dark side, subconscious struggles, emotional barriers, shame or guilt. The role of a founder can be lonely, frustrating and filled with high-highs and low-lows - all of this leading to anxiety, depression even suicide.This book addresses the fundamentals of understanding our own inner workings and explores practical ways of overcoming our inner hurdles. Filled with simple, yet concrete strategies, lessons and insights, founders and business leaders can work with stress, anxiety, and other mental challenges presented by the life of an entrepreneur.In this book, readers will learn to:* Understand the basics of founder psychology, and how our inner workings can help or hurt us* The importance of building a healthy ego, leading to resilience* Draw on the lessons of established startup leaders on how to wrestle with their own mental and emotional challengesWritten for founders, entrepreneurs and Chief Executive Officers, The Resilient Founder leads a gentle path to self-awareness, compassionate soul-care and inner wellbeing. Entrepreneur, Investor and author Brad Feld calls this book "dynamite". Case studies, philosophical perspectives and a generous dose of poetry is sprinkled across this book, which can be a companion for all those misfits, rebels and the crazy ones. For all those perpetually hitched on the roller coaster ride of entrepreneurial journey, this book is first of a kind to delve into the dark side and present a balanced approach to building your inner core as you build your company. This is no quick-fix guide, and we are perpetual work-in-progress. Today is Day One. Let us start the journey.

  • Save 21%
    - The Ultimate Guide to the Rest of Your Life
    by Jan Cullinane
    £14.99

    Craft your complete retirement plan with help from this straightforward and robust blueprintIn the newly revised Third Edition of The New Retirement: The Ultimate Guide to the Rest of Your Life, best-selling and award-winning retirement author Jan Cullinane delivers an organized, engaging, and holistic treatment of retirement planning. With extensive updates and additions throughout, the book includes surveys, questionnaires, and worksheets to help readers understand and apply the critical steps affecting retirement planning.In this book, you'll also find:* Fresh and informative examples from real people about all aspects of their retirement journey, from savings and tax issues to location selection to second careers/remote work, and leaving a legacy* Thorough explorations of niche retirement lifestyles, established locations, and new retirement communities* Discussions of critical issues affecting potential and current retirees, including health, relationships, politics, climate, demographics, and workingPerfect for anyone contemplating full or phased retirement, as well as for those who are already retired, The New Retirement, 3rd edition, is an invaluable handbook for planning the penultimate chapter of your life.

  • Save 23%
    - Understanding the Needs of Today's Workforce
    by Gautham Pallapa
    £16.99

    Learn to lead others through adversity with the power of human connection.In Leading with Empathy: Understanding the Needs of Today's Workforce, acclaimed strategist and business leader Dr. Gautham Pallapa presents an insightful roadmap to leading people through adversity and empowering humans in the workplace, the home, and society.Through this book, the distinguished author examines the impact of recent world-shaking events and how they have impacted us as a species and as individuals. He explores how empathy can help alleviate some of the more harmful effects of hardship and offers key actions that empathic leaders can take to inspire their followers. Finally, the book describes how to transform the way we work by rethinking and reimagining existing processes and innovatively introducing strategic disruption.Leading with Empathy also includes:* Stories, anecdotes, and personal musings that grant visibility and validation to the suffering of others* Exercises and strategies to reduce stress, anxiety, and improve happiness and positivity* Actions that enable leaders to empower people through empathy, collaboration, and communication.An essential read for executives, managers, and business leaders of all types, Leading with Empathy will also earn a place on the bookshelves of military, athletic, and educational leaders who seek to inspire their followers and empower humanity in the face of adversity.

  • by Bob LeVitus
    £21.49

    Unlock the potential of macOS Monterey with this updated guide from "Dr. Mac" himselfMacs are famously an absolute pleasure to use. But it's even more fun discovering all the cool things a new version of macOS can do. macOS Monterey, introduced in 2021, makes the latest macOS features available to Mac users everywhere. macOS Monterey For Dummies is your personal roadmap to finding every single awesome new bell and whistle in this world-famous operating system.You'll read about upgrades to the accessibility options, how to use Live Text to grab text from all of your photos, manage your iPhone from your Mac and vice versa, and use the new Universal Control to seamlessly transition between Apple devices.You can also:* Learn how to watch TV or a movie with friends while you're on a FaceTime call* Explore the new "Shared With You" feature so you can access the content people send to you directly in the relevant app* Explore the online world with the Safari browser included with every installation of MacOS MontereyPerfect for anyone who wants to take full advantage of the latest version of Apple's intuitive and user-friendly operating system, macOS Monterey For Dummies is the fastest, easiest way to master the newest features and the coolest capabilities included with macOS Monterey. With hundreds of pages of simple instructions and images of the macOS interface, this is the last handbook you'll need to make the most of the newest macOS.

  • Save 24%
    - How the Best Problem Solvers Crack the Code
    by Robert McLean
    £18.99

    The world is changing faster and faster, with increasing uncertainty and threat of disruption in every business and nonprofit segment. Conventional approaches to strategy development and problem solving no longer work--there is no stable industry or market equilibrium structure that we will return to "when change abates." Most company planning processes are fantasy; market conditions are changing too quickly for arm-chair strategizing to be useful. As a consequence, many management teams are stuck in a wait-and-see posture in response to extreme uncertainty in the post-Covid environment, while others are making panicky bets, including 'leap before you look' acquisitions.In this sequel to their Amazon-bestseller, Bulletproof Problem Solving, Conn and McLean introduce a novel approach to strategic problem solving. Based on a decade of research and 30 new case studies, The Imperfectionists posits a dynamic approach to developing organizational direction under uncertainty based on harnessing six reinforcing strategic mindsets, which they call curiosity, dragonfly eye, occurrent behaviour, collective wisdom, imperfectionism, and show and tell.Imperfectionists are curious, they look at problems from several perspectives, and gather new data and approaches, including from outside their current industry. They deliberately step into risk, proceeding through trial and error, utilizing nimble low consequence and reversible moves to deepen their understanding of the unfolding game being played, and to build capabilities. They accept ambiguity and some apparent failures in exchange for improved learning and market position. Imperfectionists succeed with dynamic, real time strategic problem solving, confidently moving forward while others wait for certainty, or make impetuous and foolish bets.These strategic mindsets for solving tough problems in uncertain times help you fight decision biases and give you the data to develop informed strategies to win. In the fast changing world we all find ourselves in, being an imperfectionist is a critical advantage for you and your organization.

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