Books published by John Wiley & Sons Inc

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.

Traveling in a foreign country such as Russia suddenly becomes a lot more exciting when you can engage in elegant small talk with the locals. Russian Phrases For Dummies is your handy guide to everyday words and phrases you can start using immediately to make your visit more rewarding and a whole lot easier.

Want to get an MBA? The Complete MBA For Dummies, 2 nd Edition, is the practical, plain-English guide that covers all the basics of a top-notch MBA program, helping you to navigate today's most innovative business strategies.

New commentary and updates to enlightening interviews with today's top global macro hedge fund managers This updated paperback edition of Inside the House of Money lifts the veil on the typically opaque world of hedge funds offering a rare glimpse at how today's highest paid money managers approach their craft.

The text material evolved from over 50 years of combined teaching experience it deals with a formulation and application of the finite element method. A meaningful course can be constructed from a subset of the chapters in this book for a quarter course; instructions for such use are given in the preface.

Nobody ever said that oil painting was easy. But it gets much easier and a lot more fun when you follow a step-by-step approach that starts you off on the right foot, helps you build your skills one at a time, and gives you plenty of exercises to develop your craft. That's what you'll find in Oil Painting For Dummies.

This book introduces the occupational therapist to the practice of vocational rehabilitation. As rehabilitation specialists, Occupational Therapists work in a range of diverse settings with clients who have a variety of physical, emotional and psychological conditions.

Known throughout the world for its beauty and personality, koi is one of the most carefully bred fish species around. Raising koi is especially time-consuming and requires more than just sprinkling little flakes in the fish bowl. But thankfully, you don't have to be an expert to maintain your own koi pond.

You've always admired beautiful calligraphy, but you probably figured it was way too hard to master, right ? Calligraphy is actually much easier than you ever dreamed. All you need is the right guide and you'll be up to speed in no time! Calligraphy For Dummies lets anyone discover the art and fun of lettering.

It's easy to see why you fell in love with the idea of adopting a Pomeranian. Distinguished by its vivacity, intelligence, extroversion, and fierce loyalty to its family, this tiny canine can make an excellent companion...for the right person.

Leadership Agility is the master competency needed for sustained success in today's complex, fast-paced business environment. Richly illustrated with stories based on original research and decades of work with clients, this groundbreaking book identifies five levels that leaders move through in developing their agility.

Italy is a perennially popular destination for Americans, with three cities (Florence, Rome, and Venice) among the top ten in "Travel & Leisure's" 2003 "World's Best Cities" poll. This guide helps travelers and students get up to speed fast on conversational Italian, showcasing the most commonly used words and phrases.

Track Record: The first edition of Event Planning has sold over 46,500 copies. Adopted in many college and university programs and used by professionals around the world, it has become a bestseller and an industry standard.

Discover more than one hundred of Sharon Bowman's training-room-proven exercises and activities -- many derived from the high-impact strategies of NLP and Accelerated Learning -- and reduce delivery time, increase retention and improve knowledge and skill transfer.

Title: How to Fix Everything For Dummies, Author: Gary Hedstrom, Publication Year: 2005-05-03, Publisher: John Wiley & Sons Inc, Language: eng

It's easy to identify rage in people who lose their temper at traffic jams, unruly children, unresponsive coworkers, and unrealistic bosses. But we may not recognize more subtle manifestations of anger, such as being uncomfortable with loose ends, acting impatiently, or being overly critical. That is anger, too.

Hundreds of useful phrases at your fingertips Speak German - instantly! Traveling to Germany but don't know German? Taking German at school but need to kick up your conversation skills? Don't worry! This handy little phrasebook will have you speaking German in no time.

This book offers practitioners, teachers and students of psychotherapy a detailed and comprehensive account of group analysis. It demystifies the workings of analytic groups and looks at the great stretch of issues and tasks confronting the therapist in the practice of group analytic psychotherapy.

CHANGE YOUR THINKING CHANGE YOUR LIFE "Every line in this book is bursting with truth, wisdom, and power. Brian Tracy is the preeminent authority on showing you how to dramatically improve your life. Let him be your guide. I've learned so much from Brian myself that I can't thank him enough!" -Robert G.

Shows managers how to inform themselves in order to make less risky, profitable business decisions. This book shows you how to measure those things in your own business, government agency or other organization that, until now, you may have considered "immeasurable," including customer satisfaction, organizational flexibility, and technology risk.

Become an expert on the top-selling smartphone For 2025, Apple has introduced some fancy new features to its secure and stylish line of phones. This edition of iPhone(R) For Dummies gets you started with the essentials of setting up and using your iPhone, and then it guides you through the little-known skills you'll need to become a power user. Sync your devices, make friends with Siri(R), discover great utilities and apps, take terrific photos, and more. This jargon-free guide is excellent for iPhone first-timers and longtime devotees alike. Inside... Learning iPhone essentials Using Siri and navigating iOS Calling, texting, and FaceTiming Listening to music and podcasts Taking and sharing photos Creating and streaming videos Utilizing Calendar and Maps Troubleshooting and tips

Use your iPhone(R) smartphone, the Dummies way For iPhone(R) smartphone users and people who are new to smartphones altogether, iPhone(R) For Seniors For Dummies is your straightforward guide to setting up and using your device. Learn the basics of calling and texting, check out the built-in apps, take and share photos, FaceTime with loved ones, and keep your information safe. With large print and clear images throughout, this book lets you discover the endless possibilities your device has to offer--plain, simple, and jargon free. Inside... Buying your iPhone smartphone Learning the multitouch screen Syncing with your old phone Using accessibility features Updating the operating system Making life easier with Siri FaceTiming and texting Tracking health and exercise

Comprehensive resource explaining the IFRS Standards and teaching the skills required to use them in practice Written in collaboration with Ernst & Young, this fully updated Fifth Edition of Applying IFRS Standards is designed to meet the needs of accountancy students and practitioners in understanding the complexities of IFRS Standards. Beginning with an overview of the International Accounting Standards Board (IASB) and how it establishes accounting standards, the book goes on to explain the key concepts and applications of IFRS Standards, using a wealth of insights and examples sourced from across the international business world and addressing the skills needed to apply the standards in business environments. In addition to a comprehensive factual breakdown of the IFRS Standards, each chapter in the first three parts of the book is accompanied by an academic perspective, which offers readers critical interpretations designed to bring further context. Discussion questions, exercises and references are provided throughout the book. Companion websites contain additional chapters, instructor slides and test banks, additional exercises, a solutions manual, and access to IFRS Learning Resources. Applying IFRS Standards includes information on: Fair value measurement, revenue from contracts with customers, income taxes, financial instruments, share-based payments, inventories, and employee benefitsProperty, plant, and equipment, leases, intangible assets, business combinations, impairment of assets, and financial statement presentationsStatement of cash flows, operating segments, and consolidation in controlled entities, intragroup transactions, and non-controlling interestsQualitative characteristics of useful financial information, going concern assumptions Applying IFRS Standards is an essential learning resource on the subject for students and early-career accounting professionals and serves as a useful reference for established accounting professionals.

Future-proof your personal life, work, family, business and humanity against the AI tide. Artificial Intelligence (AI) is here to stay, inevitably expanding and accelerating its presence. It's creeping into everything, from taking over our decisions and jobs to capturing our children's attention, threatening our privacy and ethics, and even challenging our businesses. The pressing questions become: How can we survive and excel in this AI-dominated era? How can our businesses and humanity avoid being replaced by AI? How do we equip our children for this future? In IRREPLACEABLE: The Art of Standing Out in the Age of Artificial Intelligence, author, speaker, and award-winning AI expert Pascal Bornet delivers a novel vision and approach for succeeding in a world reshaped by AI. He shares new strategies to boost your career, improve your performance, make better decisions, achieve work-life balance, upgrade your resilience and adaptability, all while enhancing your focus and creating a sense of inner calm. You'll also discover: The "Three Competences of the Future" a universal framework for personal, professional, and business excellence in the AI era. Practical techniques to master augmenting yourself with AI while protecting against its dangers, such as privacy, distractions, addictions, biases, and other ethical issues. Inspiring narratives from individuals who have succeeded in generating high value with AI by developing their unique human abilities, such as intuition, genuine creativity, social authenticity, and a strong sense of ethics. Strategies to enhance your business's growth, flexibility, and competitive edge with AI. IRREPLACEABLE is not just for tech enthusiasts--it's a crucial resource for anyone seeking to thrive in a world reshaped by AI and rapid technological advancement. Don't let the rise of AI diminish your uniqueness. Embrace the principles of IRREPLACEABLE and unlock your true potential today. Stand out. Be IRREPLACEABLE.

Practical and proven AI deployment strategies for non-technical business leaders In Your AI Survival Guide: Scraped Knees, Bruised Elbows, and Lessons Learned from Real-World AI Deployments, business executive and technologist Sol Rashidi delivers an insightful and practical discussion of how to deploy artificial intelligence in your company. Having helped IBM launch Watson in 2011, Sol has first-hand knowledge of the ups, downs, and change management intricacies that can help you with a successful deployment beyond all the AI hype. She walks you through various frameworks for how to establish your AI strategy, pick your use cases, prepare your non-technology teams, and overcome the most common obstacles standing in the way of successfully implementing AI in your business, based on her many years of deploying AI projects in businesses, which few can claim. Sol demystifies the topic of artificial intelligence in a way that business leaders and business owners--and those who want to be more business minded--can easily understand. The book also offers: Real-world use cases from ten different industries, including retail, healthcare, energy, insurance, agriculture, and more; ten different functions, including supply chain, manufacturing, procurement, legal, and more; and personal stories, anecdotes, and insights gained from implementations Techniques for facilitating executive-level buy-in for your most ambitious and promising AI strategies Jargon-free and accessible language that simplifies a seemingly complicated topic And practical advice that's not based on AI hype Perfect for executives, managers, directors, founders, entrepreneurs, practitioners and other non-technical business leaders, Your AI Survival Guide is the ideal guide to help you deploy artificial intelligence in your business and increase your chances of success whether your business goal is top-line growth, increased productivity, or efficiency gains without having to add headcount as the go-to answer.

The Breakthrough Therapy for Overcoming Anxiety, Stress, and Trauma EMDR (Eye Movement Desensitization and Reprocessing) is now recognized as one of the most effective treatment modalities for trauma, PTSD, anxiety, depression, addiction, and beyond. EMDR For Dummies is a user-friendly guide for patients who need an introduction to what this type of therapy can do for them--hint: it can help a lot. You'll learn about the symptoms that EMDR can treat, and you'll have a chance to assess yourself to determine whether it might be a good fit for you. Explore the different types of EMDR interventions, what to expect during and after treatment, and the phases of therapy. Most of all, find out why everyone's talking about EMDR. Learn what EMDR is, why it's effective, and what issues it can treat Gain a step-by-step understanding of the process and types of EMDR therapy Move your personal healing journey forward by overcoming past negative experiences Work through the most difficult challenges that patients and clinicians face during EMDR therapyThis easy-to-follow Dummies guide is a great resource for patients and loved ones looking for information on EMDR, as well as mental and behavioral health professionals seeking a guide to using EMDR.

Introducing Neurodiversity for Dummies--a quick and easy way to understand neurodiversity as written by neurodivergent people and our families Neurodiversity For Dummies is your essential guide in understanding neurodivergent conditions like autism, ADHD, dyslexia, and more. This quick and easy guide is perfect for anyone needing to know more about neurodiversity. And that's all of us--because recent estimates say that 15-20% of the world's population have some form of neurodivergence. Your life is filled with neurodivergent people that you know and love, whether you realize it yet or not. It's time to learn to support and include the neurodivergent among us, and to understand how neurodiversity impacts society and the workplace. This is for the neurodivergent person wanting to thrive in life, for parents and caregivers seeking success for their child, and for teachers who are working to make a difference in their students' lives. Filled with practical advice, Neurodiversity for Dummies also provides a helping hand to service providers, assistance for workplace managers and colleagues, and understanding for family members and friends. Imagine a world where we all understood ourselves better and appreciated more deeply the differences in others. No matter how your own brain thinks, Neurodiversity for Dummies is for you. Check out this jargon-free introduction for an essential overview. Explore the Spectrum of Neurodiversity: Understand in plain language the world of autism, ADHD, dyslexia, and other neurodivergent conditions. Unlock Hidden Talents: Move yourself beyond common myths and misconceptions to discover how neurodiversity actually works. Learn how neurodiversity has always been with us, why society needs neurodivergent traits, and how neurodiversity can be a wellspring of innovation, creativity, and out-of-the-box thinking. Discover Yourself: Whether you are a neurodivergent person or not, learn how to understand your own normalcy, advocate for your needs, and build meaningful connections with those who think and experience the world differently than you. Change the World Around You: Be empowered through simple steps you can take to create inclusive environments for neurodivergent individuals in your school or workplace. Uncover proven strategies that cultivate a culture of acceptance and respect, where the unique perspectives of all individuals are valued and celebrated. We believe in providing parents with better supports, empowering individuals with information, and shaping a world where we are all seen and understood. With an author team composed of neurodivergent individuals and parents writing together, Neurodiversity for Dummies is an example of the power of neurodiversity when put into action. It's why we wrote this for you. Don't miss your chance to embark on this transformative journey. Order your copy of Neurodiversity for Dummies now to better understand yourself and others, and to join the movement that is revolutionizing how we understand and support the diversity of the human mind.