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  • by Home Office
    £5.99

    If you are planning on taking your Life in the UK test this Official Study Guide will help you fully prepare for your test. It has been created to be used as a study aid for tests taken on or after 25 March 2013. It will help you to become fully prepared for your test and is perfect for study when you are on the move.

  • by AXELOS LIMITED
    £37.99

    Key featuresThe guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.ITIL Foundation, ITIL 4 Edition will:Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of workingExplain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation examAct as a reference guide that practitioners can use in their work, further studies and professional development.

  • - Reputations
    by Jerome Vincent
    £4.49

    A fictional story about the cybersecurity vulnerabilities of board level executives, known as 'big fish'. It follows the story of Jim Baines, CEO of a major US packaging company who is targeted by hackers and his company's survival hangs in the balance. Out of nowhere, hard-won reputations, hundreds of jobs and millions of dollars are all suddenly at risk.

  • by AXELOS
    £44.99

    Management of Portfolios (MoP(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.At the heart of any portfolio management approach is the need to identify the right programmes and projects to deliver an organization's strategy, and ensure that targeted benefits are achieved. MoP describes the principles and best-practices that will enable public and private sector organizations of all sizes to either introduce or re-energize portfolio management approaches. All professionals with an interest in, or responsibility for, organizational strategy and delivering programmes and projects, will benefit from this comprehensive reference manual. Organizations applying this guidance can expect to see real benefits in the short term. Key benefits Describes portfolio management and how best to apply the approach Shows how to get started and how to sustain progress Demonstrates how to adapt the principles and practices through real-life examples Leads to the efficient use of resources, better management of risk, and a greater return on investment Helps improve efficiency and effectiveness even where portfolio management practices are well establishedThis publication is the manual from which the syllabus and the examinations are set and supports the MoP qualification.

  • by Home Office
    £10.49

    Ensure you are fully prepared for your Life in the UK test with the new 2013 3rd edition of the Life in the UK handbook. This is the only official handbook for the new Life in the UK tests taken on or after 25 March 2013. It contains all the official learning material for the test and is written in clear, simple language - making it easy to understand. This essential handbook covers a range of topics you need to know to pass your test and apply for UK citizenship or permanent residency, including: The process of becoming a citizen or permanent resident The values and principles of the UK Traditions and culture from around the UK The events and people that have shaped the UK's history The government and the law Getting involved in your community

  • by DVSA The Driver and Vehicle Standards Agency
    £10.99

    The ONLY official guide that fully explains the standards required to pass the practical test for drivers of tractors and other specialist or unusual vehicles, including road rollers, track-laying vehicles, mowing machines and pedestrian-controlled vehicles.Three reasons to buy it:1. Background information - identify your vehicle category and understand the licensing requirements2. Get your licence - every aspect of the driving test is described in detail, with tips for success3. Stay safe - advice on keeping yourself and other road users safe after your test.Written by the Driver and Vehicle Standards Agency, the people who set the tests

  • by DVSA The Driver and Vehicle Standards Agency
    £7.49

    This official book is specifically designed to help bus and coach drivers prepare for their Driver Certificate of Professional Competence (Driver CPC). The book focuses on case studies (Module 2 of the Driver CPC test) and the vehicle safety demonstration (Module 4 of the test), complementing the other official titles in the DVSA range. Essential reading for all learner PCV (passenger-carrying vehicle) drivers.

  • - (COSWP) Consolidated Edition
    by Maritime and Coastguard Agency MCA
    £33.99

    The consolidated 2015 edition includes:Code of Safe Working Practicesfor Merchant Seafarers 2015 editionA new chapter outlining the importance of a good safety culture, including revised guidance on risk assessment.New content on fatigue.Revised chapter on entry into dangerous spaces, reflecting new SOLAS requirements, IMO Resolution A.27/Res.1050 and other best practice.A new chapter on ergonomics.Code of Safe Working Practicesfor Merchant Seafarers 2015 edition - Amendment 1 October 2016Amendment 1 includes the following:New chapter (Chapter 32) covering Ships Serving Offshore Renewables.Updated signs in Chapter 9, Safety Signs.Code of Safe Working Practicesfor Merchant Seafarers 2015 edition - Amendment 2 December 2017Amendment 2 includes the following:Update to Chapter 3, with the addition of information on sunglasses and risk from sharps.Update to Chapter 21, with information about solid carbon dioxide.Update to Chapter 22, with information about safe access to small craft.The Code details the regulatory framework for health and safety on board ships, safety management and statutory duties underlying the advice in the Code and the areas that should be covered when introducing a new recruit to the safety procedures on board.

  • by AXELOS
    £42.49

    Management of Value Management (MoV(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively. It is important to note that MoV is as relevant for improving operational efficiency, as it is for portfolios, programmes and projects.Individuals and organizations, in both public and private sectors, are increasingly trying to do achieve more, with less resource. This publication for senior management and programme, project, change and risk managers, will help to protect the quality of outputs, and demonstrate the value of decisions taken.MoV complements Portfolio, Programme and Project Offices (P3OPRINCE2 Managing Successful Programmes (MSP Management of Risk (M_o_R and Management of Portfolios (MoP by focusing on maximizing value through efficiency, effectiveness and economy. It acknowledges that value is subjective and offers guidance to balance stakeholders' needs and business priorities.Key benefits Provides guidance on key principles, processes, techniques and approaches for all business environments Advises on how to embed MoV into an organization, and assess and improve existing MoV approaches Demonstrates how MoV can lead to more efficient delivery, more effective use of resources, improved performance of products and services, and maximized return on investment Helps measure and audit value to prove that it has been achievedThis publication is the manual from which the syllabus and the examinations are set and supports the MoV qualification.

  • - Breach
    by AXELOS LIMITED
    £4.49 - 5.49

    A fictional story about the cybersecurity vulnerabilities of board level executives, known as 'big fish'. It follows the story of Jim Baines, CEO of a major US packaging company who is targeted by hackers and his company's survival hangs in the balance. Out of nowhere, hard-won reputations, hundreds of jobs and millions of dollars are all suddenly at risk.

  • by AXELOS
    £37.99 - 38.99

    Management of Risk (M_o_R(R)) is part of the Global Best Practice suite of publications, which helps organizations and individuals manage their projects, programmes and services consistently and effectively.Taking and managing risk is essential for organizations to achieve their business objectives. M_o_R provides a route map for embedding cost-effective, best-practice risk management that can help organizations improve service delivery and achieve real value for money. It will be useful for those who manage risks, anyone with responsibility for reviewing and improving risk management, and for integrating risk management activities across an organization.The guide brings together risk management principles, an approach, a process with a set of interrelated steps. It supports decision-making and advises how these principles, approach and process should be embedded, reviewed and applied within different risk contexts.Key benefits Describes how risk management applies to strategic, project or programme, and operational objectives Improves competitive advantage by actively managing potential threats and opportunities Provides a step-by-step framework for managing risks Demonstrates how successful risk management can contribute to fewer unwelcome surprises, more efficient use of resources, better service delivery and lower capital costs Includes real-life examples of how to apply the M_o_R principles, approach and process Identifies detailed sources of advice for risk management techniques and specialismsThis publication is the manual from which the syllabus and the examinations are set and supports the M_o_R qualification.

  • - The complete guide to safe and enjoyable cycling for adults and children
    by John Franklin
    £12.49

    Cyclecraft is the definitive guide to safe and enjoyable cycling for both adults and children. Whether you are new to cycling, looking to extend your skills or wanting to know how best to teach your children to cycle, Cyclecraft offers practical advice on how to ride a bike confidently and safely in modern traffic conditions.Contents include: how to get started, with special advice for parents choosing a bike and setting it up basic skills, such as balancing, steering and gear-changing how to share the roads and integrate with traffic advanced techniques for cycling safely on busier roads with faster traffic advice on carrying children and goods and riding with others.Cyclecraft is closely associated with Bikeability, the National Cycle Training Standard, for which it is the recommended course book and required reading by cycle training instructors. This latest edition of Cyclecraft has been revised and extended to reflect experience gained through implementation of the national standard.The author of Cyclecraft, John Franklin, is a consultant and registered expert witness on cycling skills and safety, and was a member of the reference group that set up the national standard.Among its many areas of concern, The Royal Society for the Prevention of Accidents works to encourage high standards of safety amongst cyclists. Cyclecraft contains invaluable advice that will contribute greatly to road safety. RoSPA has no hesitation in recommending it as essential reading for all cyclists.

  • by AXELOS LIMITED
    £53.99

    Explains the duties and behaviour of the Project BoardAligned to PRINCE2017 core guidanceHighlighted tips, definitions and key messages throughout the textPractical approach with many illustrations and summary boxesImproved structure and format to ensure ease of useContains a comprehensive glossary Has appendices that cover roles and responsibilities, checklists, programmes and portfolios. Index for quick referenceUseful summary chart on inside cover

  • by AXELOS LIMITED
    £8.99

    Built from a wealth of experience, PRINCE2 is an easy-to-use project management methodology that provides the essentials for managing any project in any industry.Increase your knowledge, skills and salary potentialImprove your management of campaigns and internal processesLearn how to successfully manage and deliver projects of any size or complexityStand you in good company as the world's most popular project management methodologyThis handbook condenses the Managing Successful Projects with PRINCE2 6th edition into a concise and handy format.Ideal quick reference guide for all PRINCE2 practitionersUse in conjunction with Managing Successful Projects with PRINCE2Learn key terms from the PRINCE2 framework

  • by AXELOS LIMITED
    £71.99

    ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, managers of all levels involved in shaping direction and strategy, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.Direct, Plan and Improve forms one publication in the essential supporting guidance for the Managing Professional certification pathway.Delegates must undertake all four modules of; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.

  • - A Pocket Guide for Seafarers
    by Connie Gehrt & Georgina J Robinson
    £12.99

    Seafaring is a very demanding profession. Being far away from family and friends, unable to leave the workplace, and having fewer choices during non-working hours can affect a seafarer's physical, mental and emotional health. For seafarers, whilst on board, the ship is not only their place of work but also their home. This practical guide will offer guidance for seafarers on fitness and diet, general health, personal and social wellbeing, mental health issues, and relationships and communication. With an extensive appendix, it also provides useful advice to help seafarers cope with everyday life. Easy to read and full of illustrations, this pocket book will be an essential resource for seafarers who wish to enjoy a state of healthy wellbeing at sea.

  • - A Guide for Organisations
    by Connie Gehrt & Georgina J Robinson
    £25.49

    This book is aimed at all those in managerial and organisational roles in the maritime industry who have a duty of care for seafarers. Ensuring that seafarers are safe and in good health results in a workforce enabled to perform its duties in an optimal way. Seafarers play a key role in the success of the maritime industry, yet their welfare can be neglected. This can be costly, not only to the seafarers, but for businesses too. In recent years, the importance of employee wellbeing has become evident; employees who are physically and mentally fit are usually more productive and less prone to accidents. For those at sea, wellbeing comes with its own challenges, with seafarers undergoing prolonged periods of isolation and having limited access to services. As well as physical and mental wellbeing, topical areas include how to: * improve organisational culture and wellbeing * deal with conflicts, bullying, discrimination and harassment * defuse crisis situations * overcome fatigue and manage seafarers' workloads. Written by experts in the industry, this title offers practical advice on improving individual and corporate wellbeing. With useful appendices that include templates and checklists for quick reference, Wellbeing at Sea will help employers to fulfil their responsibilities to their employees, and ensure excellence in the physical and mental wellbeing of all those at sea.

  • by AXELOS LIMITED
    £71.99

    ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional..High Velocity IT forms one publication in the essential supporting guidance for the Managing Professional certification pathway.Delegates must undertake all four modules of; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.

  • by AXELOS LIMITED
    £71.99

    ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those in roles managing stakeholders and customer journeys, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.Drive Stakeholder Value forms one publication in the essential supporting guidance for the Managing Professional certification pathway.Delegates must undertake all four modules of; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.

  • by AXELOS LIMITED
    £71.99

    ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT-enabled services.The 'ITIL 4 Managing Professional' range comprises the Higher Level ITIL 4 publications and follows on from ITIL 4 Foundation. Their audience ranges from those who have undertaken ITIL 4 Foundation, those who are responsible for managing IT-enabled products and services, to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice who wish to transition across to ITIL 4 and become an ITIL Managing Professional.Create, Deliver and Support forms one publication in the essential supporting guidance for the Managing Professional certification pathway.Delegates must undertake all four modules of ; 'Create, Deliver and Support', 'Direct, Plan and Improve', 'Drive Stakeholder Value' and 'High Velocity IT' to become an ITIL Managing Professional. All modules have a supporting publication and are available as a package with exclusive immediate online access to content to support learning.All titles are also available as a package to support learning across all modules and in support of the ITIL 4 Managing Professional Transition Module which covers elements of all four.

  • by Dik Gregory & Paul Shanahan
    £24.99

    If human error only starts to explain how accidents happen in complex, adaptive systems, what does the rest of the explanation look like? And what can be done as a result? If complex systems are fundamentally different from merely complicated ones, what does this mean for us - the people who have to live and work in them?Through a re-analysis of real events, this book integrates recent thinking from psychology, resilience engineering, complexity theory and cybernetics.Intimidated? Don't be.The result is a clear story of why people do what they do, how they mostly get it right, why they sometimes get it wrong, where safety really comes from, and why and how organisations need to fundamentally change their assumptions about people if they want to become safer.The book is aimed at all safety-critical sectors, including aviation, chemical, defence, healthcare, highways, maritime, nuclear, rail and space. Throughout, the authors - both of whom are organisational psychologists - provide insight and clear practical guidance on how individuals and organisations can achieve greater resilience by acknowledging the true nature of human beings operating in a world of complexity.

  • - The Financial Management of Agile Projects
    by Alan Moran
    £15.49

    Agile is an established methodology used to cope with change and uncertainty. It has proved popular in product development and project management across a wide range of sectors. Understanding the impact of Agile on the bottom line and how this affects the financial management and appraisal of projects is therefore of central importance to executives, project sponsors and managers, risk managers, PMO staff and anyone else who shares an interest in the viability and profitability of new products and services. By focusing on the essential elements of Agile that are of relevance to financial management, this title offers a simple, direct and practical guide on topics of such as requirements gathering and estimation, Agile contracting, cost accounting and the handling of operational and capital expenditure, the impact of Agile on ROI, the practicalities of financial decision-making, reporting of value and benefits realisation, the impact of budgetary practices on Agile and the management of financial uncertainty in Agile projects.

  • - Creating a Successful Service Request Catalogue
    by Phyllis Drucker
    £15.49

    Tools to support the service request catalogue have been evolving rapidly. The catalogue has grown from a tedious, form-based catalogue to a true internet shopping experience. The tools used to deliver the service request catalogue have matured significantly, but the power of these tools is not truly being realized. Organizations need to transform their thinking about how they can implement a request catalogue into a full-scale internet service portal to support an entire organization. The customer experience is the number one priority in its design.

  • - A Practitioner's Guide
    by Greg Sanker
    £31.49

    Many organizations understand the need for an ITSM based Change Management program, but struggle with where to begin. A rigid, process-focused approach is slow and bureaucratic, but on the other hand, informal Change Management leaves the business exposed to unnecessary risk and impact. Greg's experience is if you start too simple, it doesn't achieve the business value, and actually becomes a bureaucratic obstacle. On the other hand, if you aim to implement a mature Change Management process, it takes too long to implement, and is too much of a shift for many organizations, especially in the absence of a comprehensive Service Management program. This title bridges the gap between formal ITIL training, and the realities ITSM practitioners face when they begin implementing best practices. It provides practical guidance particularly for those starting out in ITSM and is consistent with the relevant frameworks. The content is based on a 'best practice approach' to achieve the value of IT Change Management. It focuses on the capability and outcomes and NOT the specific approach or process framework. In the real world, practitioners work with multiple best practice frameworks and how to use continual service improvement is key for success in ITSM.

  • - A Step-by-step Approach
    by Rod Sowden
    £15.49

    No matter which project management framework you are using, effective planning is crucial for success. This publication leads you through each stage of the planning process: defining, designing, developing and delivery, highlighting the practical steps for each. Role responsibilities, requirements and objectives are discussed in detail with case studies included to highlight the practical applications. This title has been written by authors who have been involved with numerous global consultations in project management. Using a step-by-step approach, the authors share the knowledge, experience and expertise for developing and delivering successful plans for project management.

  • - Within a PRINCE2 and MSP Environment
    by AXELOS
    £21.49

    The Executive Guide to Directing Projects: within a PRINCE2 and MSP(R) Environment' is an accessible summary of the full guidance in a portable format suitable for quick reference or a quick read - a "e;ten minute guide"e; for the busy project board member. It introduces the additional considerations that project boards need to take into account if the project is being run within a programme and/or portfolio managed governance structure.The Executive Guide is aimed at experienced senior managers and project board members who are already familiar with PRINCE2, and therefore do not require frequent reference to the full guidance.Key features:Introduction and principles of PRINCE2.The Project Environment - describing the positioning of projects within the broader context of programmes and portfolios.Summary of the roles, responsibilities duties and expected behaviours of Project Board members and explanation of key Directing concepts.Outlines the Product Descriptions and those most relevant to the Project Board.

  • - A practical guide
    by Jim Bolton & Buff Scott III
    £33.99

    The IT Service Management process known as Problem Management is more than simply restoring services and applying permanent fixes to incidents; it is about providing a stable and available infrastructure that supports business processes and enables the success of the business.

  • - A Guide for Managers
    by Steve Messenger
    £29.99

    This title is an introductory guide aimed at managers who want to use Agile to add value and deliver benefits to their organization. It clearly explains not only the concepts and essential principles of Agile but also how to create a sustainable environment in which Agile initiatives can thrive. Key features include, the benefits of using Agile, choosing the right approach for your business, how to make the transition to an agile culture, the essential tools and techniques of Agile, how agile compares with traditional approaches, how to deliver and measure value, how to monitor risk and avoid pitfalls.

  • - A process owner's guide
    by Ami Nahari
    £37.99

    An ITIL process guide that describes how to plan for, design, transition, operate and improve service level management. With a practical focus and real-life examples, this book turns the theory of SLM into practice.Key features:Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself Includes real-life examples and experience for service level management expertsContains step-by-step guidance to enable practitioners to design and implement elements that support service level management Written in an engaging style

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