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A Complaint Is a Gift
- Binding:
- Paperback
- Pages:
- 192
- Published:
- November 7, 2022
- Dimensions:
- 154x20x228 mm.
- Weight:
- 317 g.
In stock
Delivery:
3-5 business days
Expected delivery: December 7, 2024
Extended return policy to January 30, 2025
Description of A Complaint Is a Gift
The first edition introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried, but are instead valuable pieces of feedback. This updated edition explores how this feedback can be used to improve an organization's products and services.
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