Books by Karl Albrecht

The man who single-handedly initiated the service management phenomenon in America poses a new challenge for businesses--how to incorporate a new commitment to the customer into their own business.

Albrecht introduces the six functional thinking abilities needed in order to become an adaptive, innovative thinker. It will help readers avoid logic pitfalls and learn to use creative problem solving strategies in business and private life.

Ours is a fast paced world. The need to help ourselves and other professional people manage stress has never been greater. This book pioneered the wave of business interest in stress management, based on Karl Albrecht's original work with stress management training. Use Stress and the Manager as your own personal guide to managing stress, and as a resource for your managers in training programs on personal effectiveness and stress management. It covers the basic definition of stress, how it effects the body, knowing when stress is harmful and when it is not, and how to manage your life, work, and activities to keep stress within your comfort zone. Also covers techniques for managing that can help others control their stress levels. Dr. Hans Selye, father of the medical theory of stress, says, ”I would not hesitate to support this book and will give it a place of prominence in the library of our International Institute of Stress, for all those concerned with management.” Provide a copy of Stress and the Manager to every one of your managers and team leaders.

Harvard professor and bestselling author Howard Gardner made the concept of Intelligence Quotient a part of our vocabulary. With Daniel Goleman's Emotional Intelligence, the idea entered the mainstream, becoming surprisingly popular???particularly in the business world.

In his book Social Intelligence, author, consultant, and executive adviser Karl Albrecht showed how dealing with people and social situations can determine success both at work and in life. Similarly, in this new book, Albrecht explains how the practical intelligence qualifies as one of the key life skills. .